Job Description

Company Overview:About Zoop:Zoop, a leading e-food catering platform for Indian Railways, is part of the travel tech giant ixigo. We offer a seamless dining experience for train travelers, delivering quality meals directly to their seats. We partner with renowned food brands to ensure a diverse and delectable menu. As a member of the Ixigo family, we are committed to providing innovative solutions and exceptional customer service.Key Responsibilities :- Develop and implement efficient processes for daily customer support operations.- Design and plan an effective team structure to optimize performance and workflow.- Conduct training sessions for team leaders to enhance their skills and leadership capabilities.- Stay updated on emerging technologies and methodologies to improve the customer support function.- Monitor performance metrics and make data-driven adjustments to strategies as needed.Required Skills and Qualifications:- 6-7 years' experience.- Proven experience in customer support management or a related field.- Strong leadership and team-building skills with a focus on mentoring and training.- Excellent communication and interpersonal skills.- Ability to analyze data and implement process improvements based on insights.- Familiarity with customer support software and technologies.Additional Information:- This position is 6 days working.- The role requires working from the office Mohan Cooperative, South Delhi.- The candidate must have at least 2 years of experience in managing CX functions as a lead/manager (handling a team size of at least 15 people)- Preference for e-commerce/internet businesses (ref:updazz.com)

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