Job Description

About the company -TVS Motor Company is a reputed two and three-wheeler manufacturer globally, championing progress through Mobility with a focus on sustainability. Rooted in our 100-year legacy of Trust, Value, and Passion for Customers and Exactness, we take pride in making internationally aspirational products of the highest quality through innovative and sustainable processes. The Company was started in 1979 as the flagship brand of TVS Group, which was founded by T.V. Sundaram lyengar. Under the persistence and diligent leadership of the Chairman Emeritus, Venu Srinivasan, the company has become the largest member of the TVS Group in terms of size and turnover. Prof Sir Ralf Dieter Speth, Chairman, TVS Motor Company and Sudarshan Venu, Managing Director, TVS Motor Company are forging a bright path for the future of the company.
Today, TVS Motor is present in 80+ countries and has over 50million happy customers in India. The Company also has strong socially responsible focus and supports the Srinivasan Services Trust to carry out numerous sustainable initiatives to positively contribute to the lives of communities across regions. Group Company: TVS Motor Company Job Title - Zonal Service Planner Position description: Support NSMs and coordinate with respective AO teams. Analyse gaps and potential of business activities for different Area Offices. Monitoring implementation of actions planned and follow up for new initiatives Role Description:
1. Compiling the data from area office level as per the guideline from H.O.
2. Analyse progress on activities as per actions planned and intervene in case of deviations, so that target achievement is complete & in time.
3.Facilitate Zo team with solutions in order to ensure target achievement for the Zone
4. Validate the analysis sent by field team
5. Budget preparation & control.
6. Help AO analysis of complicated issues.
7. Compilation of Best Practices & Sharing them.
8. Coordination of review meet held in area office.
9. Follow-up with TMs for CC closure.
10. Coordinate with HO for a solution or execution.
11. Dealer Network coordination.
12. Collecting the competitor information from area office level.
13. Predict target achievements based on current enablers and trend of CPs.
14. Plan meetings & escalations around critical subjects.
15. Analysis on scope for improvement.
16. Release newsletters periodically.
17. Coordination for Zonal meet.
18.PDCA of new initiatives taken for better results and feedback to HO on shortcomings. Requirements:
BE automobile/mechanical with minimum 3 years of experiences in handling customer complaints,
Service standards and activities related to customer satisfaction.