Job Description

About the Customer

Company is the second-largest Indian company by market capitalization, the most valuable IT service brands worldwide, and the top Big Tech (India) company.

About the Role

Designation : Zonal Operations Manager, Deputy Zonal Operations Manager

Responsibilities:

• Managing and coordinating Operational Activities of the Zone

• Drive Zonal team to achieve assigned zonal targets
• Review & expand assessment compatible Nodes Infrastructure in the Zone
• Build strong relationship with partners
• Review and ensure Policy Compliance
• Manage cost
• Presentation/Meetings with the Clients/Partners
• Reviewing and reporting on daily/weekly/monthly Performance
• Reviewing measures to achieve performance targets
• Attending conferences, events, and meetings as per the schedule
• Resolve operational and other technical issues in the Zone
• Maintain communication with Delivery, Sales and Admin teams on regular basis
• Lead the planning and delivery of effective, efficient, and sustainable operations across the Zone
• Ensure that delivery is in line with budgets and key performance indicators
• Monitor, coach, support, motivate and develop team members
• Manage risk for all the services in the zone on an on-going basis, giving early insight into any issues. Ensure that all service delivery is within and compliant with relevant regulatory frameworks and contract requirements

Work Location:

Jaipur, Bhopal, Patna

Work Experience:

16 - 22 Years of experience

Background and Requirements

Job Requirements

Requirements:

• Around 15 years of experience in Operations/Business/Service Delivery

• Good hands-on experience of Microsoft office (XL, PPT and Word etc)
• Strong communication skills (Ability to communicate in regional language will be added advantage)
• Strong analytical skills
• Able to travel 70% 80% of the time
• Ability to work with cross functional teams
• Attention to details
• Self-motivated and ready to work extended hours
• Enthusiastic and pleasant personality
• Quick Learner

Skills Needed:

• Strong People Management & Team Building Skills

• Good written and verbal communications
• Strong Interpersonal Skills
• Strong Presentation Skills
• Strong Analytical skills

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