Job Description

Zonal Business Manager - Mass RetailAbout the job :- Zonal Managers (ZM) at Airtel is someone who is informally addressed as a \'CEO of the Zone\'. ZM is the one who is responsible to formulate strategy for the zone, break it down on AM level and cascade the same till ground level. A ZBM basically is responsible for the complete business of the zone. ZM is a \'manager of managers\' and is also responsible for nurturing and growing the talent of his team.- A ZM typically contributes towards 350 to 400 Million revenue monthly directly to company\'s topline. A ZM is responsible for handling a team of 5-7 on-roll employees directly, 15-20 on-roll employees indirectly and a total off-roll manpower of 500-600 people in form of urban and rural promoters, Field Sales Executives and TLs. Each ZM also handles 8000-10000 Retail outlets. Each ZM territory is 200-300 km in radius. Each ZM accounts for around 25%-30% of the business for his complete state.- At Airtel, we also offer opportunities to Zonal Managers to have exposure in other \'Line of Businesses\' unlike our competitors who offer single product exposure. There are abundant prospects for a ZM to explore in a single role, namely Mobility, DTH, Payment Banks and Broadband. ZM also is a part of various Cross Functional Teams with Network, Finance, Marketing and HR.Responsibilities :Sales :- Design, plan and implement all sales and distribution related activities to ensure revenue growth- Review distribution health & take necessary actions to drive width, depth and quality of distributionDrive Gross additions, Quality sales metrics, Base management & compliance to regulatory norms in terms of customer acquisitionsService :Coordinate & plan with the network team to ensure seamless network connectivity for the customer- To ensure customer Satisfaction by keeping a check on complaints- Custodian of overall business and network of the zone.Team Management:- Provide regular assessment of the agenda to the sales team- To have minimum attrition and maximum engagement scores- Drive learning agenda within the team Requirements :- Analytical Ability & Financial Acumen- Partner & Distribution Management- Customer Obsession- Ownership Mindset- Navigating Change- Collaboration & Influence- Learning Agility- Execution Excellence- Building Leaders (ref:updazz.com)

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