Job Description

The ideal candidate will possess a strong understanding of the Zoho ecosystem, exceptional communication skills, and a proven track record in presales consultation. This role involves collaborating with clients to design tailored solutions and demonstrating the value of Zoho products.Key Responsibilities Client Consultation: Engage with clients to understand their business needs and challenges. Conduct requirement-gathering sessions to identify pain points and opportunities for improvement. Solution Design:- Develop customized Zoho solutions that align with client requirements.- Provide insights on configuration, customization, and integration across Zoho products such as CRM, Books, and Desk.- Demonstrations & Presentations:- Deliver compelling product demonstrations that highlight the capabilities of Zoho solutions. Present technical and functional aspects to both technical and non-technical audiences. Proposal Development:- Prepare detailed proposals including scope, timelines, and cost estimations.- Collaborate with the sales team to ensure proposals meet client expectations. Collaboration:- Work closely with sales, implementation teams, and clients for seamless project handoff post-sale.- Partner with internal teams to enhance solution offerings based on client feedback. Market Knowledge:- Stay updated on the latest features of Zoho products and industry trends.- Provide feedback for product enhancements based on customer needs. Training & Enablement:- Conduct workshops and training sessions for clients to ensure effective adoption of Zoho solutions. Assist in creating marketing collateral such as case studies and user guides.Required Skills & Qualifications Technical Expertise:- Proficient in the Zoho ecosystem (CRM, Books, Inventory).- Strong understanding of API integration and customization within Zoho. Experience:- Minimum of 3-4 years in a presales or similar role involving Zoho solutions.- Proven experience in solution design and client consultation. Communication Skills:- Excellent presentation skills with the ability to simplify complex concepts.- Strong interpersonal skills to build trust with clients. Analytical Thinking:- Ability to analyse client requirements and propose innovative solutions.- Strong attention to detail and organizational skills. Preferred Qualifications:- Certification in Zoho CRM or related tools.- Experience in sectors such as retail, finance, or IT.Education- Bachelor's degree in Business, Information Technology, or a related field. Equivalent experience is also acceptable.What We Offer- Competitive salary and benefits package.- Opportunities for professional development and Zoho certifications.- A collaborative work environment that fosters innovation. (ref:updazz.com)

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