Job Description

Experience as a Zendesk administrator or specialist Experience in configuring and customizing Zendesk. Key Responsibilities: Zendesk Configuration and Administration: . Configure and maintain Zendesk to meet our specific customer support requirements. . Customize ticket forms, workflows, automations, and user roles. . Ensure Zendesk is optimized for seamless support operations. Ticket Management: . Monitor and manage the ticketing system to ensure prompt response and resolution of customer inquiries. . Categorize and prioritize tickets for efficient handling. Reporting and Analytics: . Create and maintain reports and dashboards to track support team performance and customer satisfaction. . Analyze data to identify trends, areas for improvement, and opportunities for automation. User Training and Support: . Provide training and support to support agents and other Zendesk users. . Troubleshoot and resolve technical issues related to Zendesk. Integration and Expansion: . Integrate Zendesk with other relevant tools and systems for a seamless support ecosystem. . Evaluate and recommend new Zendesk features and plugins to enhance support capabilities. Customer Experience Enhancement: . Collaborate with the customer support team to develop and implement strategies for improving the customer experience. . Identify areas where Zendesk can be used to proactively engage with customers. . Strong analytical and problem-solving skills. . Excellent communication and interpersonal skills. . Knowledge of customer support best practices and industry trends. . Zendesk certifications are a plus. The Successful Applicant Qualifications: . Bachelor\'s degree in a relevant field or equivalent work experience. . 3+ years of experience as a Zendesk administrator or specialist. . Proficiency in configuring and customizing Zendesk. What\'s on Offer Competitive compensation commensurate with role and skill set Medical Insurance Coverage worth of 10 Lacs Social Benifits including PF & Gratuity A fast-paced, growth-oriented environment with the associated (challenges and) rewards Opportunity to grow and develop your own skills and create your future Remote work is here to stay - we offer the flexibility of a hybrid model and WFH

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