Job Description

As a Zendesk Administrator, you will be responsible for designing, implementing, integrating and communicating Zendesk processes and features across operations. We\'re looking for a team member to help run Zendesk and make sure that we capitalize on the full features and benefits of the system. You will actively drive the product vision for Zendesk, understanding the needs of the end users with working closely with stakeholders across the company. The Zendesk Admin is also responsible for the execution of day-to-day configuration, support, and maintenance of our Zendesk instance. WHAT YOU\'LL DO Build and support Zendesk processes and workflows in an already matured and existing environment Automate Zendesk tasks to support our internal departments and Enterprise level clients Provide some technical support relating to our internal applications, including trouble shooting and system update related errors Collaborate closely with internal departments including Development, IT, Implementations and Operations Handle all basic administrative functions including user account maintenance, company reports and dashboards, workflows, and other routine tasks Assist in training of new users and growth of the Zendesk skill set across the organization Design Zendesk to handle multi-tiered correspondence WHO YOU ARE Education Bachelors/ Masters degree in related field of Technology Requirements and skills Minimum 4+ years of relevant experience Tech savvy with a developer\'s mind set. You are business oriented and keen to a positive customer experience Good in configuration, systems integration, and testing Strong technical troubleshooting and problem solving skills Team player, excellent at building relationships within your team and across teams Thrive in situations where you can think critically, anticipate issues before they arise and proactively suggest big-picture solutions You\'re able to thrive in fast-paced high performing environments and enjoy this challenge You have excellent English (both written and spoken) to communicate with technical staff and business owners, to give your opinion and listen to others in a collaborative environment Ability to increase the potential of the team, while ensuring work life balance It\'s a bonus if you have some working knowledge of databases, Json and Python WHY JOIN US Everyone who joins our team is treated as a trusted member of the team, not a number. Ultimately your success is our success, so we invest in our People heavily. Here are the top reasons to join us: Developing you is a key focus - we help you craft your career Pioneers in Parental Leave benefits - we provide equality in our parental leave for all genders and parental types Doona Days - additional two days off for your mental health Fun is an everyday experience - we challenge you in a positive way so you enjoy your growth journey Competitive Compensation & Pay for Performance Opportunities to be more for yourself and others WHO WE ARE At Mivada, formerly LJM InfoTech, we believe that when you bring technology and the right people together, there\'s no limit to what you can achieve. Mivada is a high-growth technology consultancy, headquartered in Australia, offering services to both high-growth, mid-sized and global blue chip clients. We run a hybrid model with the majority of our team onshore, as well as an offshore capability in India. We have the ability to support global businesses 24/7 365. Our flexible approach and strong reputation have led to repeat work and growth. Our clients are our advocates. We believe cultural fit is as important as technical skills. We operate as a team, supporting and learning from each other and we genuinely care about our clients\' success. Our Leaders are accessible, humble, and sometimes pretty funny! We like to enjoy our time at work, which means we encourage each other to shoot for the moon!

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