Job Description

General information
Country
India


State
Telangana


City
Hyderabad


Job ID
40353


Department
Customer Support


Description & Requirements
POSITION SUMMARY:


Plans, organizes, writes and codes online help, user, installation, and release-related documentation for business software that is correct and written to standards within the timeline defined for a project. The associate information developer works closely with development teams. External communication is limited. Operates under general supervision, typically reporting to a manager of Information Development.


ESSENTIAL FUNCTIONS:

• Demonstrates technical writing expertise by writing and publishing online user and administrator content including new release content.
• Researches and organizes content for documentation projects.
• Learns and develops technical writing competency in the company's writing style.
• Delivers quality documents with minimal errors; edits materials for clarity, organization, and adherence to standards; seeks and implement suggestions from mentors and content analysts
• Works with and learns the company's software applications in order to have a strong working base of knowledge from which to write user documentation. Works proactively to build knowledge of assigned applications.


EDUCATIONAL/SKILL/EXPERIENCE REQUIREMENTS:


Minimum Qualifications:

• Bachelor's degree in technical writing, information design, business, or computer science or the equivalent level of technical training and work experience
• Entry level position with less than 2 years of technical writing experience
• Demonstrates excellent English language usage skills.
• Effectively uses information development authoring tools, has classroom level exposure to a variety of tools, or demonstrates ability to learn to use new tools quickly.
• Demonstrates PC skills with knowledge of various operating systems, file management tools, and common MS office applications.


Preferred Qualifications:

• Industry specific knowledge or experience or technical writing internship.
• Familiar with markup languages through either experience or classroom exposure.
• Familiar with graphics tools through either experience or classroom exposure.
• Strong research and writing skills.
• Excellent interpersonal skills; can work well with team members at all levels of the organization.
• Manages time effectively resulting in maximum overall efficiency; ensures successful completion of tasks.





About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
For more information visit www.infor.com


Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management(TM) (PBM(TM)) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM(TM) prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.