Job Description

Key Roles and Responsibilities:- Mall Onsite Technical Support Executive will work with the Service Delivery Managers to support Software implementation and operation.- Software is used by a location (mall, food court, airport, etc. ) to capture automated daily sales data from all outlets present in the location- Candidate will be doing the follow-ups, monitoring, and new integrations- New integration-related activities include- Coordinate with brands and set up slots for utility installation/upgrade- Ensure the system requirements are present for smooth installation- Install our software/utility by connecting with brand teams- Coordination & follow-ups with the retailers towards(New Brand integration) ADSR LIVE- Monitoring software data includes- Develop, support, facilitate, and implement a number of projects of moderate, diversity and complexity.- Identify and monitor project risks through a proactive approach to projects- Daily new live brands (PRE LIVE) huddle call to be conducted with the mall team- Contribute in weekly project huddle call with SDMRequirements:- Knowledge of project-related information, viz., IIS, FTP, SFTP, Firewall, Antivirus, Cloud Server, Routers, and switches.- Knowledge of software installation through remote connection tools and PoS understanding is a must- MIS Reporting experience- Querying / SQL language is a big plus.- Experience in a similar role or retail operations experience will be preferred - Understanding of Store Infrastructure (basic or advanced)- Knowledge of databases and network environments is a plus.- Previous customer service or support and/or basic technical experience required.- Excellent verbal and written communication skills and interpersonal skills required- Experience in providing support as a helpdesk for Software / Hardware / Networking domain- Experience with traditional and/or cloud-based PoS in India is required (eg: Go Frugal, Petpooja, Posist, Navision, HDPoS, etc. )- Courteous and professional phone manners, demeanor, and attitude are essential. (ref:updazz.com)

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