Job Description

Workspace Experience EnablerWork DynamicsWhat this job involves:Overall RoleThis position is in its nature proactive and focused on the detail, to ensure workplace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements works every time, while maintaining safe working practices throughout all we do.The role actively ensures the day to day service delivery by the Workplace team and vendor partners, ensuring compliance to SOPs and SLAs. Importantly alignment must prevail with the Workplace Experience team to ensure service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment.Transforming to the Workplace Team of the futureCommitment to deliver the best level of service every time through obsessive level of attention detailEnsures resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBsProactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplaceOperations ManagementFunctional operational control to deliver excellence every timeImplement service tasks, procedures and policies and measure performanceReview and spot-check suppliers/service providers performance to ensure contractual obligations are deliveredUnderstand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and servicesProvide comprehensive workplace management for the office premisesImplement and manage the change control processResolve user's complaints and concerns with solutions and follow upBe able to resolve problems or improve operationsImplementation of service task, procedures and policiesPrepare risk assessments for self-deliveryAssist with critical out-of-hours issues & participate as a key team member in responses to emergency situationsReport building incident following with set escalation channels with measures and solutionsResponsible for monitoring and managing staff performance with criteria set in Individual Performance ManagementCoordinate, manage and oversee vendors to perform a wide range of workplace-related servicesEnsure service deliverables meet SLAs and KPIsWork with all related parties on timely delivery of all servicesEnsuring up to date information on Clients Property Services SharePointWhen necessary raise risks to Workplace Experience Site Lead for further investigationContinuous Improvement implementationCost saving mind-set that drives value for service as every levelConduct data analysis report when necessarySupport with critical out-of-hours issues & participate as a key team member in responses to emergency situationsResets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBsProactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplaceSound like you? To apply you need to have:Ideal ExperienceExcellent verbal and written communication skillsA minimum of 3 years in the facility management industry/hospitality industryAn added benefit would be a Bachelors degree in facilities management, building, business or other related field; however, this is not a must.Other Personal CharacteristicsDetail focused and proactive in natureSelf-motivatedExhibits honesty & trustworthinessOpen to new ideas & willing to challenge status quoWhat we can do for you:At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.Apply today!Location:On-site -Bengaluru, KAIf this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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