Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Workspace Delivery Coordinator

Work Dynamics



OVERALL ROLE

The role oversees the day to day housekeeping operations management and vendor partners in order to maintain a large, modern and upscale office and enforces quality assurance for cleanliness. Importantly alignment must prevail with the Workspace Experience team to ensure gearing of the service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment.



Ideal Experience

Bachelor's degree/ Degree in Hotel Management, business or other related field;

Experience of 2-4 years in Soft services/facilities/hotel housekeeping

Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements

Proficient in MS Office suite

Excellent communication verbal and written.



MAJOR RESPONSIBILITIES



Assigns team members the duties and inspects work for conformance to prescribed standard of cleanliness

Should have an eye for detail and the ability to effectively deal with clients, other departments and housekeeping staff

Maintains clear, efficient communication and coordination with engineering and front of the house teams

Inventories cleaning supplies and ordering to ensure adequate supplies

Coordination with vendor partners and investigates concerns regarding housekeeping service and equipment, and takes corrective action

Ensures proper key control procedures are utilised by the staff

Co-ordinate with vendors e.g.: Pest control, Horticulture, Floor maintenance, Facade maintenance

Submit requests for repair and periodic maintenance of cleaning equipment's

Schedule and complete all PPM works and also audit the works completed by vendors with AMC contracts



Sound Like you? To apply you need to be:

Transforming to the Workplace Team of the future

Commitment to deliver the best level of service every time through obsessive level of attention detail



Ensures resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs



Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace



Operations Management

Functional operational control to deliver excellence every time



Implement service tasks, procedures and policies and measure performance



Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered



Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services



Provide comprehensive workplace management for the office premises



Implement and manage the change control process



Resolve user's complaints and concerns with solutions and follow up



Be able to resolve problems or improve operations



Implementation of service task, procedures and policies



Prepare risk assessments for self-delivery



Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations



Report building incident following with set escalation channels with measures and solutions



Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management



Coordinate, manage and oversee vendors to perform a wide range of workplace-related services



Ensure service deliverables meet SLAs and KPIs



Work with all related parties on timely delivery of all services



Ensuring up to date information on Client's Property Services SharePoint



When necessary raise risks to Workplace Experience Site Lead for further investigation



Continuous Improvement implementation



Cost saving mind-set that drives value for service as every level



Conduct data analysis report when necessary



Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations



Resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs



Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace



What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.



Apply today!



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.