Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Workspace Delivery CoordinatorWork DynamicsWhat this job involves?OVERALL ROLEThe role oversees the day to day housekeeping operations management and vendor partners in order to maintain a large, modern and upscale office and enforces quality assurance for cleanliness. Importantly alignment must prevail with the Workspace Experience team to ensure gearing of the service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment.Ideal Experience

• Bachelors degree/ Degree in Hotel Management, business or other related field;
• Experience of 2-4 years in Soft services/facilities/hotel housekeeping
• Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
• Proficient in MS Office suite
• Excellent communication verbal and written.

MAJOR RESPONSIBILITIES

• Assigns team members the duties and inspects work for conformance to prescribed standard of cleanliness
• Should have an eye for detail and the ability to effectively deal with clients, other departments and housekeeping staff
• Maintains clear, efficient communication and coordination with engineering and front of the house teams
• Inventories cleaning supplies and ordering to ensure adequate supplies
• Coordination with vendor partners and investigates concerns regarding housekeeping service and equipment, and takes corrective action
• Ensures proper key control procedures are utilised by the staff
• Co-ordinate with vendors e.g.: Pest control, Horticulture, Floor maintenance, Facade maintenance
• Submit requests for repair and periodic maintenance of cleaning equipments
• Schedule and complete all PPM works and also audit the works completed by vendors with AMC contracts

Sound Like you? To apply you need to be:Transforming to the Workplace Team of the futureCommitment to deliver the best level of service every time through obsessive level of attention detailEnsures resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBsProactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplaceOperations ManagementFunctional operational control to deliver excellence every timeImplement service tasks, procedures and policies and measure performanceReview and spot-check suppliers/service providers performance to ensure contractual obligations are deliveredUnderstand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and servicesProvide comprehensive workplace management for the office premisesImplement and manage the change control processResolve user's complaints and concerns with solutions and follow upBe able to resolve problems or improve operationsImplementation of service task, procedures and policiesPrepare risk assessments for self-deliveryAssist with critical out-of-hours issues & participate as a key team member in responses to emergency situationsReport building incident following with set escalation channels with measures and solutionsResponsible for monitoring and managing staff performance with criteria set in Individual Performance ManagementCoordinate, manage and oversee vendors to perform a wide range of workplace-related servicesEnsure service deliverables meet SLAs and KPIsWork with all related parties on timely delivery of all servicesEnsuring up to date information on Clients Property Services SharePointWhen necessary raise risks to Workplace Experience Site Lead for further investigationContinuous Improvement implementationCost saving mind-set that drives value for service as every levelConduct data analysis report when necessarySupport with critical out-of-hours issues & participate as a key team member in responses to emergency situationsResets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBsProactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplaceWhat we can do for you:At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.Apply today!Location:On-site Bengaluru, KAJob Tags:If this job description resonates with you, we encourage you to apply, even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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