Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



OVERALL ROLE

This position is mainly to lead an Engineering team dealing with all the critical engineering equipment (of in its nature proactive and focused on the technical details), to ensure and enhance the functionality of the Workspace. It enables the Occupant and Guest Experience based on the requirement "works every time", while maintaining safe working practices throughout all we do.



The role overseas the execution of the day to day technical requirements to support the Workspace team, meet up the set Key Performance Indicator (KPI) and our vendor partners, ensuring compliance to SOPs and SLAs



A key aspect of this role is to work in collaboration (hand in hand) with other service function/partners such as Security and Dining Services, with Landlords as relevant, to deliver on consistency of service to Occupants and Guests



MAJOR RESPONSIBILITIES

Transforming to the Workspace Team of the future

On time resolution for any sort of Engineering problem to enhance Occupant Experience

Escalate technical issues where required

Commitment to deliver the best level of service every time through attention detail

Identify opportunities to improve technical service delivery to benefit the Workspace

Trusted partner to deliver all GRE requirements aligned to GRE OE codes

Strive for Continuous Improvement implementation

Manage the Engineers & Technician proactively

Assisting with the preparations of Operational strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts

Functional operational control to deliver excellence every time

Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services

Implement and manage the change control process

Be able to resolve problems and improve operations



Client/Stakeholder Management (in support of the Technical Services Lead)

Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators

Deliver an exceptional quality of service to the Client, as reflected by Client feedback

Communicate effectively with Clients and vendors at the ground level to create customer delight

Work with all related parties on time delivery of all contracted services



Leadership / Staff Management/ Team Participation

Actively encourage an environment that supports teamwork, able to lead a team from front, guide team to achieve the client's expectation and Business goal



Operational Management

Manage, review and execute all Engineering/Technical service contracts, including inspections and quality management of service delivery

Develop and implement building procedures and effective measures to ensure simplification and accuracy of work methods and reliability of systems implementation of SOP/EOP and training programme for staff

Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client

Preparation of tender documentation, evaluation of tenders and preparation of contracts as defined by the main agreement

Ensure the implementation and management of Risk & Safety work practices to mitigate the risk of services interruption to client's operation

Co-ordinate with Building Facility Managers & the Business Units on Project issues

Need to govern day to day set operational practices

Develop and implement innovative Energy Saving programs and processes that reduce the utility costs, increase productivity and increase the Operational Cost savings

Co-ordinate with Building operation teams to set up the best maintenance standards and practices

Need to manage a periodical inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management procedures

Implement and oversee the pre-emptive maintenance program to reduce the risk of sudden failures of critical equipment

Conduct regular audits on process to ensure the procedures are being followed and adhered with by the FM staff

Contribute to the Monthly Management Report

To provide the coaching/mentoring for Engineers, or subordinates and guide them to develop their own development plans and to review and to measure their performance regularly

Ensure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times

Ensure all works are compliance with statutory regulations on fire, health and safety standards

Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment

Prepare thought through risk assessments for self-delivery

Respond to critical out-of-hours issues & participate as a key team member in responses to emergency situations

Coordinate, manage and oversee vendors to perform a wide range of Workspace-related services

Ensure to meet all service deliverables SLAs and KPIs

When necessary raise risks to Workspace Experience Site Lead for further investigation

Cost saving mind-set that drives value for service as every level

Conduct data analysis report when necessary

Escalate reoccurring problem and possible solutions to Engineering and Workspace team

Located on site at the clients offices

Mobile as required to cover multiple sites

Managing all technical service contracts, including inspections and quality management of service delivery

Implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems

Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client

Share best practices and new ideas to further support the Workspace Experience Team

Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts

Ensure the implementation and management of Risk & Safety work practices to mitigate the risk of services interruption to client's operation

Co-ordinate with Building Managers & the Business Units on Project issues

Co-ordinate with Building Operation teams in setting up and sustaining the best maintenance standards and practices

Deliver a programme of inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management procedures

Deliver /oversee the pre-emptive maintenance program to reduce the risk of sudden failures of critical equipment

Follow the SOP/EOP and training program for staff

Participate in regular audits on process to ensure the procedures are being followed and adhered with by the FM staff

Adhere to all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times

Ensure all works are compliance with statutory regulations on fire, health and safety standards

Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment



IDEAL EXPERIENCE

Excellent verbal and written communication skills

In-depth technical knowledge and having analytic skill set

Fluent in English (verbal), Hindi and the local language

Knowledge of Occupational Safety requirements

Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system

Ability to effectively communicate and interact with all levels of people

Must have Engineering Diploma/Degree in Electrical/Mechanical domain with minimum 10 years' experience in MEP operation. Masters in Facility/Operational Management will be added advantage.

Holder of REW A0 is preferable, but not a must;

Knowledge of HVAC, Fire Protection System, Electrical system and BMS system Has experience in CRAC, UPS, Chiller plant or Data Centre operations is required

Knowledge of Occupational Safety requirements

Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system



What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!



Critical Competencies for Success (with corresponding 'I am JLL behaviours')

Client Focus & Relationship Management - 'I Value my Customers'

Demonstrates proactive & professional approach to customer service and stakeholder engagement

Has a natural hospitality-orientated communications acumen

Ability to interact with a wide range of client staff, including senior levels

Ability to manage conflict and balance between client and firm requirements

Has a customer service oriented attitude



People Management and Team Leadership - 'I am a Team Player'

Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels



Program Management & Organizational Skills - 'I am Proactive'

Excellent planning & organizational skills to prioritize work and meet tight deadlines

Proven ability to manage multiple and complex operational matters on a daily basis



Problem Solving & Strategic Thinking - 'I am Innovative'

Capacity to deal with ambiguity and solve complex problems effectively

Analytical, proven ability to solve problems using a quantitative approach

Proven ability to employ holistic approaches and looks at long term solutions



Other Personal Characteristics

Detail focussed and proactive in nature

Self-motivated

Exhibits honesty & trustworthiness

Open to new ideas & willing to challenge status quo

Works well with diverse teams from various countries/cultures

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.