Job Description

:JOB TITLE: Workplace Service ManagerAREA/DEPARTMENT: Housekeeping, Hospitality, WorkspaceREPORTS TO: Location LeadPOSITIONS SUPERVISED: IFMS site lead for EBC, guest house, housekeeping, workspace, caf\xc3\xa9, hospitality, landscapeRoles & Responsibilities:Housekeeping Responsibilities (Governance of FM operations)Ensure maintenance of rooms of guest house, meeting spaces and corridors by adherence of the following:

• Daily, weekly, monthly, annual cleaning schedule preparation
• Room & washroom supplies for guest house: turnaround, cleanliness, hygiene & safety procedures
• Room & washroom supplies for guest house: selection, order, maintain availability (includes hangers, bed linen, bath linen, stationary, crockery, cutlery, glassware, water & tea coffee supplies) of amenities
• Guest house room : TV, connectivity (telephone, wifi, LAN) in working condition
• Spring cleaning of upholstery, curtains, carpets, rugs etc.
• Common area toilet supplies cleanliness, hygiene & safety procedures
• Common area toilet supplies : selection, order, maintain availability & replenishment
• Checklist & control register procedure for monitoring
• Lighting level monitoring
• Rounds, inspections & audits for maintenance of standards.
• Hygiene and Cleanliness in Guest House

Ensure proper upkeep and maintenance of the ODC & public area and premises by adherence of the following: * Area snagging, reporting & follow-up for rectification of snag points

• Wall & ceiling painting
• Illuminated spaces (both indoor & outdoor) through functional & appropriate lights
• Cleaning of ODC, washroom, pantry, corridors, collaborative areas, lift lobbies, glass cleaning schedule is properly planned & followed. Target d-sat as follows:
• Employee Feedback- ODCs negative feedback

=10% * Employee Feedback- Restrooms negative feedback=10% * Employee Feedback- meeting rooms negative feedback=7% * Employee Feedback- public areas: max 2 incident /month

• Building facade cleaning
• Wall & Floor treatment: stone, carpet, upholstery etc

Ensure smooth functioning of Laundry & Linen room operationsTrack expenses & provide inputs for budgeting on the following:Capital BudgetCleaning supplies budgetGuest supplies budgetLinen budgetHouse stationery budgetConsumable housekeeping items budgetChinaware, cutlery, holloware and glassware budget for caf\xc3\xa9 & customer careFlower budgetHorticulture budget.Laundry expenditure budgetWorkspace Management (Governance) * Maintain work space related data and reports in Spazio

• Align with businesses and provide support for allotment and removal of space related requirements
• Coordination with the BRE and site leadership team for transitions as applicable from time to time

Qualifications:Qualifications & Experience

• Minimum experience with 8+ years in similar role
• Location - Noida
• 5-6 years hotel experience in Housekeeping Front office or F&B Service department at a minimum level of Manager
• 5-6 years of Facility Operations in a managerial role handling hospitality or housekeeping operations

Wipro