Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.TitleCorporate ConciergeBusiness unitIFMReporting toAssistant Facility Manager / ManagerKey stakeholdersIFMDirect ReportsTeam consisting of1. NilDuties & ResponsibilitiesWhat this job involves -

• Meets with customers/clients with zeal and provides outstanding customer service to all visitors of the facility
• To provide support the Corporate Executives to facilitate their busy schedules.
• Fulfill client specific requests for any personal & business needs.
• Job duties include helping clients with their work responsibilities, extracurricular social activities & personal errands.
• Help the Client manage their time more efficiently & effectively by taking on some of their personal & private work.
• Some of the duties can include the following:

• Arrange for Car Service
• Make Dinner Reservations
• Obtain tickets for social events
• Planning for Birthday parties & other events
• Shopping for corporate gifts
• Reserve Hotels & Conference Rooms for any events
• Procure/arrange for Audio/Visual Equipments
• Hire temporary employees for adhoc activities
• Arrange for translators
• Coordinating for leasing of PCs/desktops
• Hiring a PC repair personnel
• Provide regular intimations/reminders & follow-ups for assigned activities
• Take Delivery or Dispatch - Assign specific team (if required) for pick-up & delivery of sensitive mails/parcels
• Builds an extensive knowledge base of local area restaurants, shops, attractions, transportation options, and airports
• Maintains inventory and stock of supplies, brochures, and collateral for concierge desks.
• Prints and delivers correspondence to the front desk for guests prior to arrival.

Performance objectives

• Meet or exceed client expectations with outstanding service delivery
• Establishment and adherence to policies & procedures for each of the tasks as advised by the Client/Manager.
• Zero complaints

Key skills

• Experience in Concierge Services
• Possesses strong interpersonal Skills.
• Relevant Industry Connections
• Strong Customer Service motive
• Out of the box-thinking ability to get work done
• Excellent people skills and ability to interact with a wide range of client staff and industry staff
• PC literacy and proven ability to manage daily activities using various automated/digital systems.
• Demonstrated experience with great levels of commitment is highly desirable
• 5 - 7 years experience in Concierge Service Management
• Proven ability to function effectively as part of a team
• Exceptional verbal & written communication skills.

Location:On-site -Mumbai, MHIf this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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