Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Enhancing Workplace Experience:

• Understand employees\' needs and expectations to improve their overall workplace experience.
• Develop and implement strategies for creating a positive and engaging work environment that promotes productivity, collaboration, and employee satisfaction.

Client Relationship Management:

• Build and maintain strong relationships with employees and key stakeholders.
• Act as a primary point of contact, addressing concerns promptly and providing exceptional customer service.
• Serve as a liaison between departments and service providers to ensure employee needs are met.

Workspace Collaboration & Management:

• Collaborate with the facilities team to optimize workspace layout and utilization.
• Create a conducive environment for productivity, comfort, and employee well-being.

Soft Service Management:

• Oversee soft services such as janitorial, security, landscaping, and maintenance.
• Monitor service levels, address issues, and manage vendor relationships.
• Ensure proper scheduling and execution of services to maintain a clean, safe, and well-maintained workplace environment.

Workplace Amenities and Services:

• Identify, implement, and manage amenities and services that enhance the employee experience.
• Coordinate offerings such as cafes, fitness facilities, childcare options, concierge services, transportation arrangements, etc., based on employee needs and preferences.
• Plan and manage budgets for implementing and maintaining workplace amenities and services.

Events and Program Management:

• Plan and execute events and programs that foster community, engagement, and well-being.
• Organize team-building activities, wellness programs, workshops, celebrations, etc., to promote a positive and inclusive workplace culture.
• Collaborate with internal stakeholders to gather feedback, align on event objectives, and ensure successful coordination and execution.

Feedback Collection and Analysis:

• Implement mechanisms for collecting feedback from employees regarding workplace experience, amenities, and services.
• Analyze feedback to identify areas for improvement and enhance employee satisfaction.
• Collaborate with internal stakeholders to understand feedback requirements and incorporate feedback into ongoing workplace improvements.

Communication and Engagement:

• Facilitate effective communication channels to engage employees and ensure their concerns are addressed promptly.
• Promote a positive workplace culture through regular communication and engagement initiatives.
• Craft and deliver clear and impactful communications, including presentations, newsletters, and announcements, to keep employees informed and engaged.

Vendor Management:

• Manage relationships with external vendors and service providers to ensure high-quality service delivery.
• Negotiate contracts, monitor performance, and resolve issues or disputes.

Workplace Innovation & Integration:

• Collaborate and identify and implement technology solutions that enhance the workplace experience.
• Explore digital communication platforms, workplace apps, and smart office technologies.

Reporting, Budget Planning, and Metrics:

• Manage and analyze workplace experience metrics.
• Prepare reports on metrics, budget planning, and cost analysis for management review.
• Identify trends, insights, and opportunities for improvement, and make recommendations to enhance the workplace environment.

Collaboration with Internal Stakeholders:

• Collaborate with relevant internal stakeholders, such as HR, IT, facilities, and leadership teams to align workplace experience strategies and initiatives with organizational objectives.
• Engage in cross-functional collaboration to ensure seamless integration of services, programs, and improvements.

Location:On-site -Bengaluru, KAIf this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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