Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades or technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Job profile\xc2\xa7 Qualification : Bachelor\xe2\x80\x99s Degree / Master Degree (Preferred MBA)\xc2\xa7 Industry Type : FM Services, Hotel, Projects, Construction\xc2\xa7 Overall Experience : 6 \xe2\x80\x93 8 years\xc2\xa7 Industry Experience : 5 \xe2\x80\x93 6 years\xc2\xa7 Technical Skills : Building Services\xc2\xa7 Generic Skills : Leadership, Communication, Vendor/people management\xc2\xa7 Behaviors : Team work, Learning attitude & Positive thinkingJob AimFacility Manager will be responsible for managing all aspects of the facility management service delivery system in Accenture; primarily Asset Management and Operations. In this capacity, the Facility Manager is accountable for the achievement of the Management Plan and all key performance indicators including responsibility for managing the capital and expense budgets, short and long-term regional projects, operations and maintenance, interface with senior managers in client facility team and business units, coordination with other key managers within Accenture alliance partner organizations and customer satisfaction.Competencies\xc2\xa7 Communication skills\xc2\xa7 Planning and organizational skills\xc2\xa7 Negotiation skills\xc2\xa7 Problem analysis\xc2\xa7 Decision-making\xc2\xa7 Judgment\xc2\xa7 Client service orientation\xc2\xa7 Adaptability\xc2\xa7 Team work\xc2\xa7 Presentation skills\xc2\xa7 Computer Knowledge\xc2\xa7 Technical knowledge of building services\xc2\xa7 Innovative approach at workResponsibilitiesFacility Operations\xc2\xa7 To ensure Facility Maintenance and Upkeep on an ongoing activity\xc2\xa7 To act as a single point of contact for the designated facility for all FM escalations.\xc2\xa7 Ensure Upkeep Schedule and Execution as per the schedules\xc2\xa7 Direction of daily/Weekly work at site to the staff\xc2\xa7 Ensure Cafeteria Management related to hygiene and food safety\xc2\xa7 Follow Building Inspection Plan as per the process\xc2\xa7 Govern Daily Walk around and Snag Closures\xc2\xa7 Manage Engineering Operations as per the defined SOW\xe2\x80\x99s and SOPs and to ensure 100% uptime of all equipment\xe2\x80\x99s present in the facility\xc2\xa7 Ensure Environment, Health and Safety practices\xc2\xa7 Managing Client/VVIP Visits and Walkthroughs\xc2\xa7 Managing Govt. Official Visitors\xc2\xa7 Delivering and adhering to the agreed KPI and SLAs\xc2\xa7 Ensure Incidents are managed and communicated as per the escalation matrix\xc2\xa7 To Ensure Builders Co-ordination on their deliverables\xc2\xa7 To ensure Preventive and Breakdown Maintenance (52 Weeks Planner) are adhered\xc2\xa7 Attending to Adhoc Requirements and to assist operations manager and Accenture leads in all F&S related internal audits and business specific external audits\xc2\xa7 Manage IC Requests within the TAT\xc2\xa7 Ensure Asset Management - Bonded and Non-bonded\xc2\xa7 Ensure Stores Management\xc2\xa7 Co-ordination with CP Team on Seat Planning\xc2\xa7 Project Movement (Deals) - Co-ordination\xc2\xa7 Supervision of Functional Areas - Reception, Helpdesk, Mailroom, Key room, BMS, Time Office, Cloak Room, Wellness, Gym, Recreation, IRC, Projector Management etc.\xc2\xa7 Transport Operations - Co-ordination /Events - Co-ordination /Logistics - Co-ordination\xc2\xa7 Govern Scrap and Waste Management\xc2\xa7 Conduct R&R Programs\xc2\xa7 Follow Business Continuity Management process\xc2\xa7 Ensure BGC for Direct and TPV Staff\xc2\xa7 Perform Daily/Weekly/Monthly checks\xc2\xa7 Ensure Drop Ins and Additional Power Loads are handled as per process\xc2\xa7 Use of Technology Tools and Operations\xc2\xa7 Co-ordinate - Expansions, Go Lives and Decommissioning\xc2\xa7 Fact Finding of abnormalities\xc2\xa7 Conduct Facility Risk Assessment and Mitigation\xc2\xa7 Perform Facility Access Management - Level 2 and Level 3 areas\xc2\xa7 Operational requirement approvals - Photography, space blocking, Bay decoration etc.\xc2\xa7 Mailer Communication for all major events/activities. Fire Drill, Shutdown, Food Festivals, Major Breakdowns\xc2\xa7 Should have complete knowledge & functionality e.Fit tools (VMT, IMT, Site Ops. Site Inspection tool), BGC and work permit tool.Facility Reports\xc2\xa7 Ensure Daily/Weekly/Monthly Reports are sent as per timelines\xc2\xa7 CRM Dash Boards are sent as per timelines\xc2\xa7 Fire Drill Reports are sent as per timelinesService Partner - Vendor Management\xc2\xa7 Ensure Vendor Partner Deliverables\xc2\xa7 Ensure Monthly Performance Review and Scoring\xc2\xa7 Ensure Service Partner Induction and Termination as per processEstate Management\xc2\xa7 Ensure monthly meeting with the builder is conducted to discuss on the issues/concerns followed with closures\xc2\xa7 Ensure building services are executed by the builder as agreed in the contract\xc2\xa7 Ensure all open points under builder SCOPE is closed with necessary action\xc2\xa7 Ensure submission of rental/utility invoices on time by the builder and track for payment process\xc2\xa7 Co-ordinate with builder on necessary action during the annual shutdown activity\xc2\xa7 Initiation and tracking of ad-hoc special requests / seeking support of RE teams to resolve builder issuesCompliance\xc2\xa7 Ensure Building Statutory Compliance\xc2\xa7 Ensure CLRA is adhered\xc2\xa7 Ensure coordination on Cafeteria Compliance is adheredFinance and Procurement\xc2\xa7 Ensure Office Services, R&M, Capex and Special Budgets are managed effectively\xc2\xa7 Ensure Projections are done accurately\xc2\xa7 Follow up for the Purchase Orders and timely completion of the work\xc2\xa7 Ensure Governance Score and Work Completion within TAT\xc2\xa7 Ensure Invoicing is done within the timelines\xc2\xa7 Ensure Utilities - Projection to Invoicing are done with the timelines\xc2\xa7 Ensure Petty Cash Management is done accurately\xc2\xa7 Ensure Non-PO Approvals are managed effectivelyMock Drills\xc2\xa7 Ensure Fire Drills are conducted as per the calendar\xc2\xa7 Ensure Wellness Mock Drill are conducted as per the schedule\xc2\xa7 Ensure CCR Mock Drill are conducted as per the schedule\xc2\xa7 Ensure BCP Mock Drill are conducted as per the scheduleTraining & Development\xc2\xa7 Ensure Direct Staff Training & Development\xc2\xa7 Ensure TPV Staff On-boarding and Training\xc2\xa7 Ensure Cafe Staff Training and other vendor partners\xc2\xa7 Ensure Floor Warden Training prior to Fire Drill\xc2\xa7 Ensure TPV Fire Safety Training prior to Fire DrillConnect Programs\xc2\xa7 Ensure Focus Meetings/Bay Connects are conducted as per the calendar\xc2\xa7 Ensure Workplace Connects are conducted as per the calendar\xc2\xa7 Participate in Workplace Town Halls and provide quality inputs\xc2\xa7 Ensure Stake Holder Connects (BU, CRM, SDL,WL Etc)\xc2\xa7 Ensure VOC\'s and CCP Survey ClosuresInternal Review Programs\xc2\xa7 Ensure Weekly Reviews - Zonal Call/Growth and Consolidation Calls\xc2\xa7 Ensure Monthly Management Reviews are conducted as per schedule\xc2\xa7 Participate in Ops Reviews and provide quality inputs\xc2\xa7 Provide quality inputs for Quarterly Business Reviews\xc2\xa7 Provide quality inputs for Half Yearly Business ReviewsInternal & External Audits\xc2\xa7 To ensure support to Accenture management in ISO certifications by training and implementing ISO down the line.\xc2\xa7 Ensure Audit Preparations\xc2\xa7 Ensure Audit Participation\xc2\xa7 Ensure Audit Observation are closed and CAPA is doneManagement Responsibilities\xc2\xa7 Provide leadership to the facilities management team\xc2\xa7 Demonstrate leadership & responsiveness and creativity\xc2\xa7 Understand the FM scope and in consultations with JLL City Manager or facility manager \xe2\x80\x93 develop specific processes & procedures to reduce cost & improve client satisfaction\xc2\xa7 Accomplish at least 95% Key Performance Indicators as agreed with Accenture\xc2\xa7 Coordinate with City Manager / Operations Manager on the goal setting, performance reviews, and career development plan, HR related issues for facilities management team.\xc2\xa7 Assist City Manager in developing & implementing the facilities management account plan for the facility\xc2\xa7 Identify training needs for all subordinates\xc2\xa7 Nominate team members (Facilities & Engg.) for training conducted internally and JLL corporate team\xc2\xa7 Conduct 2 CEM (Critical Environment Management) Audit in a year for other facilities.\xc2\xa7 Participate and motivate in process improvement initiatives. Participate in CIWG.\xc2\xa7 On time reporting of incidents in the facility.\xc2\xa7 More accountable for any issues/escalation in the facilityBudget: INR.13,20,2000/- PA CTCLocation:On-site \xe2\x80\x93Hyderabad, TSIf this job description resonates with you, we encourage you to apply even if you don\xe2\x80\x99t meet all of the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. 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