Job Description

Job SummaryAs first responder, the Application Support Analyst will troubleshoot incidents and actively work to resolve them or escalate as appropriate.Responsibilities

• Evaluate and understand customer incidents and requests.
• Work directly with internal customers to troubleshoot issues encountered during daily activities and resolve application/system issues efficiently to drive customer satisfaction. Build relationships and trust with the internal customers through open and interactive communication.
• Collaborate with internal HRIS and IT Analysts and management to reduce defects and improve overall product/system performance.
• Maintain SLA\xe2\x80\x99s and KPI\xe2\x80\x99s for reported incidents. Identifying product bugs and engaging development team
• Maintaining and creating knowledgebase articles

Education and ExperienceEducatiion :Bachelor\xe2\x80\x99s degree in human resources, Information Technology, or a related field (or equivalent work experience).Experience:

• Proven experience in configuring and managing time and attendance systems, preferably WorkForce.
• Time and Attendance configuration experience
• Extensive SQL querying and Data analysis experience
• Report requirements gathering, documentation and writing.
• Excellent problem-solving skills and the ability to troubleshoot system issues effectively.
• Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels of the organization.
• Willing to work on weekends and/or after hours.
• Detail-oriented mindset with a focus on accuracy and data integrity.

Good to Have:

• Certified in SQL querying and Data analysis experience.
• System Optimization: Identify opportunities to enhance system functionality, streamline processes, and improve efficiency.
• Experience in training end-users and providing technical support is preferred.
• Data Management: Ensure accurate and timely data entry, review data integrity, and troubleshoot data-related issues.

About ATSATS is an industry-leading automation solutions provider to many of the world\xe2\x80\x99s most successful companies. ATS uses its extensive knowledge base and global capabilities in custom automation, repeat automation, automation products and value-added services, including pre-automation and after-sales services, to address the sophisticated manufacturing automation systems and service needs of multinational customers in markets such as life sciences, food & beverage, transportation, consumer products, and energy. Founded in 1978, ATS employs over 6,000 people at more than 50 manufacturing facilities and over 75 offices in North America,Europe, Southeast Asia, South Asia, and China. The Company\xe2\x80\x99s shares are traded on the Toronto Stock Exchange under the symbol ATS.

ATS Automation