Job Description

WHO WE ARE :



Zinnia is simplifying how people buy, sell, and administer insurance products. Combining intuitive enterprise technology solutions and data insights, the Policygenius marketplace, and market-leading products including SmartOffice, AnnuityNet, LifeSpeed, WinFlex, TPP, VitalSales Suite, and Exchange Consulting, Zinnia is redesigning the insurance experience for shoppers, advisors, and insurers alike -- and enabling more people to protect their financial futures along the way. Zinnia has over $173.7 billion in assets under administration across 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.


WHO YOU ARE:



Are you passionate about Workforce Management? Committed to creating schedules and optimizing staffing efficiency? We are seeking a detail-oriented and analytical Workforce Management and Scheduling Specialist to join our dynamic team in India, dedicated to creating and implementing the schedule for our Life Sales Team and handle all forecasting, shift bidding and reporting to our US Call Center. You will be responsible for optimizing staffing levels, scheduling shifts, and ensuring efficient allocation of resources to meet operational needs. Your expertise will contribute directly to maintaining high levels of productivity and employee satisfaction.



Individuals who reside in the USA are not eligible for this role.




WHAT YOU'LL DO:


• Create workforce management plans including forecasting, scheduling, tracking, monitoring, and reporting daily, weekly, and monthly statistics; track the progress of Sales reps against targets and compensation plans.
• Analyze both real-time and historical Sales data to identify opportunities to maximize efficiency and improve the performance of our Inside Sales Team.
• Collaborate closely with the Inside Sales/SDR managers to continuously maximize the number of customers we reach on the phone.
• Identify, track, and report on key operating metrics to drive impact.
• Monitor real-time adherence to schedules and adjust staffing levels as needed to address fluctuations in workload or unexpected absences.
• Implement workforce management software tools and systems to streamline scheduling processes and improve accuracy.
• Collaborate with department managers to understand staffing needs and adjust schedules accordingly.
• Provide regular reports and analysis on workforce metrics and scheduling efficiency.
• Identify opportunities for process improvement and efficiency gains in workforce management practices.




WHAT YOU'LL NEED:


• Proven experience working in a call center role, preferably in Life Insurance.
• Excellent communication and interpersonal skills to collaborate effectively across departments.
• Effective problem-solving and decision-making abilities, with a strategic mindset and a focus on results.
• Detail-oriented with strong organizational skills and the ability to manage multiple priorities effectively.
• Ability to thrive in a dynamic, constantly evolving work environment.
• Comfortable working in night shifts


WHAT'S IN IT FOR YOU?



At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability





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