Job Description

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.


Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.


We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.


WPP and our award-winning agencies work with most of the world's biggest companies and organisations - from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards.

Why we're hiring:



At WPP, technology is at the heart of everything we do, and it is WPP IT's mission to enable everyone to collaborate, create and thrive. WPP IT is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP's petabytes of data.



We are building a team to support our global Workday deployment that will utilise HCM, PSA and FINS with regular deployments globally over the next 3 years. As our business changes, we are looking for a pro-active Knowledge Manager to collect, analyse, store, and share relevant information related to the Workday platform, HRIS applications and our internal processes and procedures.



Your experience in Knowledge Management will bring new ideas and continuous improvement to this area of our service. You will immediately be involved in creation of our knowledge management strategy and implementing our plans to drive improvements in this area of our service. This will include all information from departmental information to technical SOPs and training materials. Some early requirements will include conducting gap-analysis of current state knowledge base, development of action plan and priorities for 2024, and creation of a management plan for on-going changes and updates.



This is an exciting and varied role in a dynamic organisation where you will work with the wider Workday Services Team to provide a world class level of Workday support and development on a day-to-day basis. You will also work with the WPP Implementation Team and People Teams to understand, improve and deliver an efficient and effective solution.




What you'll be doing:


• Manage the Workday Support Teams Knowledge Repositories
• Create valuable, up to-date and reliable documentation for Workday and other applications backed by Workday Services
• Automation of knowledge base updates throughout the service management lifecycle including Incident Management, Service Requests and Change Requests
• Ensure that all knowledge that is created is accessible and uses variety in its design
• Work with technical teams on creating and storing Technical Documentation
• Create and ensure End User documentation is up to date to be used as Level 0
• Working with business change teams to drive awareness of Level 0 support options
• Ensuring Level 1 and Level 2 SOP documentation is update
• After change and releases, ensure documentation is up to date and accurate
• Assessment of Workday Release Impact on documentation
• Manage the transition of project documentation, training guides and knowledge base articles into Workday Services Confluence instance
• Create and maintain a system for regular review and management of knowledge including leading regular Content Winner discussions
• Monitor progress by leveraging analytics to assess the impact, engagement, functionality and effectiveness of knowledge management strategy
• Pro-actively assess different content storage locations for documentation that needs to be archived or updated
• Send regular notifications on recent updates to knowledge base


What you'll need:


• Attention to detail
• Takes ownership of tasks and successfully delivers
• Experience of using Jira & Confluence or similar service management software
• Experience of improving ways of working and processes
• Knowledge and experience of cross functional working on both HR, Finance and Professional Services processes an advantage
• Experience of Workday HCM, FINS and PSA plus HRIS Applications an advantage
• Experience working in a changing environment where priorities may shift
• Effective team player and experience of working with others to achieve a common goal
• Excellent communication skills
• Excellent organisational skills, attention to detail and confident communicator across all mediums
• Ability to deliver to deadlines and prioritise effectively
• Provide relevant coaching, training and support to promote a knowledge management culture


Who you are:


You're open •: •We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.


You're optimistic •: • We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.


You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.




What we'll give you:


Passionate, inspired people - We promote a culture of people that do extraordinary work.


Scale and opportunity - We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.


Challenging and stimulating work - Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.


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