Job Description

Date Posted: 2023-09-22

Country: India

Location: North Gate Business Park Sy.No 2/1, and Sy.No 2/2, KIAL Road, Venkatala Village, Chowdeshwari Layout, Yelahanka, Bangalore, Karnataka 560064

Position Role Type: Unspecified

Position Overview :

People Services India is looking for a strong LMS Administrator to join the People Services team as part of our Global Hub operations.

The LMS administrator is responsible for the day-to-day management of RTX global learning management systems (Workday Learning/LMS). The administrator will be responsible for creating courses, lessons, campaigns, reports and regular data & metrics management within Workday. The admin will also contribute in system configurations, troubleshooting and ongoing implementation of Workday LMS.

Responsibilities :

• Manage all administrative and technical aspects of the Workday LMS system, including uploading content, creating courses & curricula on the LMS, testing, assigning, maintaining, and reporting on learning content
• Maintains data integrity for the LMS, such as course descriptions, course or class changes, training content, materials, user groups, etc.
• Serve as Tier 2 end-user support (application support, e-learning, training support requests, and other areas as requested)
• Serve as LMS subject matter expert and liaison with Global Learning COE.
• Document of customer interactions in a ServiceNow case management system by creating, tracking, and resolving cases as well as time involved.
• Run and manage regular reporting dashboards and ad-hoc reporting requests
• Create and run regular reports for certifications, and other enablement efforts.
• Make recommendations for future improvements to content management, workflow processes, and user experience
• Manage Knowledge Articles and Standard job aids.
• Collaborates in current and future system enhancements, configuration changes in alignment with changing business needs

Requirements:

• 5 plus years of overall experience.
• Minimum 2-3 years of experience working with Learning Management Systems.
• Experience in Workday Learning / LMS preferred.
• Experience in Content curation and troubleshoot on eLearning contents issues
• Communicate effectively and possess strong business writing skills
• Proficiency in training curriculum development preferred
• Strong oral and written communication skills
• Self-starter who is flexible, action-oriented, and possesses a strong sense of urgency
• Effectively Works with Others - Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements
• Excellent Customer Service skills \xe2\x80\x93 ability to communicate to all people at all levels within the organization. Must have the ability to resolve difficult customer service issues

Education Required:

Bachelor\xe2\x80\x99s or Master\xe2\x80\x99s Degree in HR stream from a recognized university

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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