Job Description

Responsibilities:

• Act as the primary point of contact for the regional Workday Support Team, addressing inquiries and issues.
• Triage, assign, and monitor the progress of tickets through governance mechanisms and check-ins with the global team
• Assist with Review and assess Workday feature releases and fixes.
• Assist with end-to-end testing for releases and configuration changes.
• Oversee data accuracy and collaborate on data quality improvements.
• Follow all processes and procedures to ensure compliance with HR standards for transactions and data maintenance.
• Assist with process/customer service improvements and prepare and maintain process documentation for internal HR use.
• Provide training to end-users, HR professionals and managers on Workday system usage, best practices, and new features.
• Perform a variety of day-to-day HRIS functions ensuring and confirming data integrity and accuracy of all data entered in our Workday instance
• Ensure data integrity by performing regular data audits and validations
• Assist with generating standard and ad-hoc reports to meet HR and organizational needs
• Develop and update user guides and training materials.
• Other duties as assigned


Requirements:

• Familiarity with HR processes and concepts
• 3 years as a business systems analyst or system administrator.
• Bachelor's degree in Human Resources, Information Technology, Business Administration, or equivalent experience.
• Excellent communication and facilitation skills.
• Strong analytical skills and attention to detail.
• Develop and maintain strong working relationships with end users and business leaders at varying levels.
• 1-2 years Workday experience
• Strong experience in Microsoft Office Suite (Word, Powerpoint, Excel)
• Ability to manage multiple priorities and meet deadlines.