Job Description

JOB REQUIREMENTS:Knowledge/Skills/Abilities

• Ability to provide technical implementation support

• Create great first impression Fanatical Support experience by serving customers and setting the correct expectation

• Exercise good judgment in decision making during Sales to Support transition to deliver FANATICAL results

• Microsoft Windows Server Knowledge (All Versions)

• Ability to configure and troubleshooting of the Windows OS, IIS, FTP, SQL, and other applications

• Exercises judgment in decision-making to routinely deliver FANATICAL customer support

• Knowledge (Hardware, Software, DNS, RAID, VMWare, PowerShell, and firmware upgrade)

• Knowledge of Active directory configuration, FSMO Roles

• Knowledge of ILO/IDRAC Management and Physical servers

• Understands Networking, Firewalls, Load Balancers, VPN, and SSL technologies

• Windows Cluster Builds (File and SQL, Active/Active and Active/Passive)

• MSSQL Installation/Configuration

• Knowledge with storage solutions (NAS, SAN, DAS)

• Best practices related to authentication, auditing, and access monitoring

• Familiarity with systems management concepts, processes/standards (e.g., SNMP), capacity/performance management, and tuning / network management

• Ability to listen to differing technical opinions

• Exercises judgment in decision-making to routinely deliver FANATICAL customer support/New hires

• Ability to persuade, if necessary, when differing technical opinions arise

• Able to create technical documentation

• Creative and collaborative team player and possess high accountability

• Ability to respond effectively under pressure

• Ability to work flexible hours

• Ability to handle multiple tasks and prioritize work to maintain required productivity levels

• Problem-solving abilities, coupled with a desire to take on responsibility

• Possesses advanced written and verbal communication skills

• Ability to lead the IE team in the absence of an immediate frontline manager

• Excellent problem-solving abilities, coupled with a desire to take on responsibility

• Mentor and assist Rackers across the OS Function

• Ability to apply fundamental knowledge to solve complex customer issues

• Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines

• Good Communication skills

Rackspace Technology