Windows Server Technical Support Specialist
Year Kochi, Kerala, India
Job Description
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- Assist customers by troubleshooting software at a highly professional level.
- Analyze and identify symptoms of a problem to provide an end-to-end solution.
- Consult customers with data/web/design workflow and implementation.
- Maintain up-to-date knowledge of software and resources.
- Provide guidance to fellow team members as a subject matter expert Job Requirements.
- BA in Computer Science, Management Information Services, or equivalent experience required.
- At least four years of experience in a Technical Support field, troubleshooting software problems.
- Variable Data Publishing (VDP). Subject matter expert with hands on experience with a VDP software solution.
- Experience implementing, deploying, and troubleshooting PURL and email campaigns.
- Solid troubleshooting and research skills across multi-platform desktops and servers.
- Proficiency installing and configuring software in Windows Server environment.
- Great customer service skills and a willingness to learn.
- Highly developed verbal and written communication skills in English.
- Ability to work both in a team environment and independently.
- Discipline to be self-motivated and self-directed when necessary Desirable Qualities.
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Job Detail
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Job IdJD3465608
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKochi, Kerala, India
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EducationNot mentioned
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ExperienceYear