Job Description

:

• Assist customers by troubleshooting software at a highly professional level.

• Analyze and identify symptoms of a problem to provide an end-to-end solution.

• Consult customers with data/web/design workflow and implementation.

• Maintain up-to-date knowledge of software and resources.

• Provide guidance to fellow team members as a subject matter expert Job Requirements.

• BA in Computer Science, Management Information Services, or equivalent experience required.

• At least four years of experience in a Technical Support field, troubleshooting software problems.

• Variable Data Publishing (VDP). Subject matter expert with hands on experience with a VDP software solution.

• Experience implementing, deploying, and troubleshooting PURL and email campaigns.

• Solid troubleshooting and research skills across multi-platform desktops and servers.

• Proficiency installing and configuring software in Windows Server environment.

• Great customer service skills and a willingness to learn.

• Highly developed verbal and written communication skills in English.

• Ability to work both in a team environment and independently.

• Discipline to be self-motivated and self-directed when necessary Desirable Qualities.

Skills:
Windows Server,SLA Process
About Company:
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the worlds best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact touching billions of lives in the process.