Job Description

Responsibilities :Responsibilities:

• Provide support via ticketing tool.
• Manage tickets in prompt and accurate manner.
• Make recommendations for changes as necessary and advise as to the best course of action to continue to meet organizational goals.
• Liaise with customers, vendors and other third parties to ensure appropriate support and ticket resolution in a timely manner.
• Ensure infrastructure compliance with applicable regulations including reporting requirement, proper record-keeping, and the establishment of internal controls.
• Develop and recommend systems and procedures to ensure maximum accuracy.
• Hearing the feedback from user community on the services which we are offering and if any di-satisfaction feedback is shared, need to analyze, and derive actions which will ensure increase in satisfaction level as per dept score card.

Candidate Requirements:
Required-

• At least 3 years of work experience in relevant domain.
• Excellent organizational, oral, and written communication skills.
• Strong experience & skills in Active Directory and Exchange Server Administration.

\xef\x83\x98 Proficient in Active Directory management, including user and computer account administration, group policies, and domain trust management.
\xef\x83\x98 Experience with Windows Server roles and features, such as DHCP, DNS, IIS, SQL Server, and Exchange Server
\xef\x83\x98 Strong troubleshooting and problem-solving skills with the ability to identify and resolve complex system issues.

• EDRM (Enterprise Digital Rights Management) service.
• Active MS Intune & Outlook app with Exchange Online/O365 (BYOD).
• Data Storage
• Encryption: Checkpoint Full Disk Encryption (FDE) and Microsoft Bitlocker.
• Web Security Service: Zscaler.
• Public & Private cloud: Overview & fundamental operations.
• Experience with Windows Server roles and features, such as DHCP, DNS, IIS, SQL Server, and Exchange Server
• Familiarity with scripting languages, such as PowerShell, for automation and administrative tasks.
• Participate in the implementation of new technologies and systems and provide recommendations for process improvements.
• Stay up to date with the latest Windows Server technologies, security best practices, and industry trends.

Preferred-

• Microsoft 365 Certified: Exchange Online Support.
• MDM with Intune Certified.
• Expertise in Zscaler troubleshooting.
• Cloud certified.
• Automation tool - Blue Prism, etc.
• Understanding of networking concepts, including TCP/IP, DNS, DHCP, etc.

Preferred Skills :Technology->Microsoft Technologies->Microsoft Exchange Server,Technology->Infrastructure-Server Administration->Active DirectoryEducational Requirements :Bachelor of EngineeringService Line :Computers & Communications Division

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