Wfm Scheduler
Job Description
Role and key responsibilities:
• Generate and publish schedules post forecast is released.
• Run scheduling scenarios with all constraints like shrinkage, shift duration etc.
• Exposure to leave management system.
• Resolve escalated issues and requests from Client Partners.
• Schedule Optimization such as breaks while preparing schedules.
• Monitor WFM mailbox real-time and respond to each request which the team receives from Global team.
• Initiates and manages scheduling communications between respective teams.
Key Skills & Knowledge:
• Effective communication skills.
• Good knowledge of MS Excel & Power point.
• Proficiency with computers
• Willing to work in a 24•7shift environment
• Drive for self-learning and knowledge enhancement
• Contact Centre Workforce Management experience
• Extensive experience with WFM software.
• Exposure to Aspect WFM tool shall be an added advantage
• Ability to simplify complex operations into repeatable processes
• Comfortable in fast-paced environment
• Ability to make decision in time sensitive ambiguous situations
Job Type: Full-time
Pay: Up to ?550,000.00 per year
Work Location: In person
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Job Detail
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Job IdJD3543274
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKA, IN, India
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EducationNot mentioned
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ExperienceYear