Job Description

It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies, being ready to handle any challenge in a moment\'s notice, mastering consistency in an ever-changing world - that\'s what it takes to get there. If that\'s something you want to be apart of, apply today! TaskUs is looking for a Wellness and Resiliency Senior Manager to lead and promote our \'Frontline First\'approach to ensure our employees are productive, resilient and enjoy coming to work. TaskUs believes that maintaining happy and healthy employees is essential in what we do. Wellness is a full integration of physical, mental, and spiritual well-being, fueling the body, engaging the mind, and nurturing the spirit. As a People-First Organization, we fully understand the importance of taking a holistic view when considering the well-being of our Employees and we want to offer avenues for all employees to bolster and restore their overall wellbeing. Imagine yourself going to work with one thing on your mind: improving the wellbeing of employees. We\'re looking for people who are passionate and have the desire to lead our wellness teams as they execute coaching interventions to bolster employee resilience, help them reach goals and/or overcome obstacles. Responsibilities Include: Oversees end-to-end Wellness and Resiliency function of multiple sites, managing a team of life coaches and vendor clinicians Ensures wellness times are plotted and group sessions are facilitated weekly, or as required Ensures 24/7 coverage of the site/s and that coaches and clinicians are available and scheduling sessions with teammates Conducts weekly scheduled 1:1 sessions with coaches and team meetings to review goals and expectations, caseload management, group activities planned, outreach programming, challenges, wins and clinical case reviews Evaluates and reviews emergency/crisis plans prepared by the Coaches and ensures proper endorsement/referral to mental health professionals Onboards new coaches within and outside their teams to ensure global program standards are maintained in the department Provides continuous professional development opportunities for coaches through internal and external training (when available/appropriate) Develops self by proactively seeking programs and learning opportunities within and outside the company and finds ways to teach and transfer same skill to the team Gathers data to report to the Director of Research and Data Analytics for Resiliency and other key stakeholders Partners with stakeholders across departments, sites, and geographies to promote wellness and resiliency initiatives and requirements Presents wellness program information to clients, as requested Represents the department in site leadership meetings Initiates and facilitates specific programs, activities and projects between and among sites, assigned by the Director and Senior Director of Wellness and Resiliency Designs and facilitates advanced and more complex (leadership, customized) wellness sessions and initiatives Provides individual and group coaching sessions using prescribed approach, and following the and If you like wild growth and working with happy, enthusiastic over-achievers, you\'ll enjoy your career with us! TaskUs is an Equal Opportunity Employer

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