Job Description

Your actions will act as a catalyst in revolutionizing the digital footprint of 200 million micro businesses worldwide.Our ideal candidate for this role is an entrepreneurial and creative out-of-the box thinking individual with a get-things-done attitude, who wants to thrive in a fast-paced international environment.If you are qualify and are excited about joining us, read about our functional asks below.- Answers incoming customer calls, chats, email tickets regarding billing issues, product queries, service questions and general client concerns.- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every support inquiry.- Update customer information in the customer service database during and after each call- Work with the management team to stay up-to-date on product knowledge and be informed of any changes in company policies- Impact the company's bottom line by problem solving and turning frustrated clients into repeat customersDesired Candidate Profile:- Proven track record of successfully handling customer service in startup environment- Basic Knowledge of PHP, MYSQL, Python and server side administration- Strong understanding of various DNS records- Ability to learn about products and services and describe/explain them to prospects- Excellent knowledge of English communication.- Excellent communication and interpersonal skills- Cool-tempered and able to handle customers- Outstanding negotiation skills with the ability to resolve issues, address complaints and ensure renewals- Web hosting support experience is an advantage.- You can easily navigate volatile environment where you are constantly getting challenged to push your own boundaries to make sense of ambiguous and complex signals of uncertainty into simple winning outcomes.- What separates you from other support executives is your relentless drive for running new tests and experiments on a regular basis. (ref:updazz.com)

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