Job Description

Web Support Specialist


Chennai, India

About the Job:



As a part of our industry-leading Support On-Demand team, you're a coach, a problem-solver, and an advocate for our Partners--all in a day's work! We are looking for a Web Support Specialist who can act as the line of defense providing technical support for websites created using our own proprietary hosting product. The Website Support Specialist thoroughly understands the ins-and-outs of DNS, SSL, caching, WordPress and web hosting; is able to write FAQs, help articles, and blog posts; and helps our users thrive with our hosting product.

Your Impact:


• Work closely with our clients and development teams to super-serve and solve technical issues related to websites created through WordPress, Woocommerce, Divi Builder -- interacting directly with customers over email, chat, phone, and video calls as needed
• Work with users to identify and fix broken plugins, themes, and sites with ease for our clients
• Create and contribute to resource content in the form of FAQs, help articles, blog posts, and etc. to address solutions & strategies that help users thrive with our hosting platform
• Maintain product knowledge and awareness of developments (being able to brief clients as necessary)
• Coordinate feedback from clients on product development suggestions and improvements back to R&D
• Utilize CRM software to manage interactions with customers
• Develop solutions for identified technical issues using PHP, JavaScript, HTML, and CSS




What You Bring to the Table:


• 2+ years experience working and developing directly in WordPress; experience developing/supporting eCommerce websites considered a strong asset
• 1-2 years experience working directly with customers/users in a service setting
• Demonstrated expertise in DNS, SSL, caching, and web hosting
• Demonstrated ability to develop solutions in PHP, JavaScript, HTML, and CSS
• Degree/diploma in computer science, computer engineering, or the like considered an asset
• High standards of performance for self; assuming responsibility and accountability for success by self-imposed standards of excellence
• Proper phone etiquette and the ability to speak and write clearly and accurately in English
• Ability to deal effectively with others, using appropriate interpersonal styles and methods to reduce tension or conflict
• Ability to deal effectively with others, using appropriate interpersonal styles and methods to reduce tension or conflict




About Vendasta:

So what do we do? We create an entire platform full of digital products & solutions that help small to medium-sized businesses (SMBs) have a stronger presence online through digital advertising, online listings, reputation management, website creation, social media marketing ... and much more! Our platform is used exclusively by channel partners, who sell products and services to SMBs, allowing them to leverage us to scale and grow their business. We are trusted by 65,000+ channel partners, serving over 6 million SMBs worldwide!



Perks:


• Benefits - Health insurance
• Paid time offs
• Training & Career Development - Professional development plans, leadership workshops, mentorship programs, and more!
• Free Snacks, hot beverages, and catered lunches on Fridays
• Culture - comprised of our core values: Drive, Innovation, Respect, and Agility
• Night Shift Premium
• Provident Fund