Job Description

Job Title: WCS ProdOps Shift Lead Location: Pune About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. Risk and Control Objective Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Working Flexibly We\'re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers\' and clients\' needs. Whether you have family commitments or you\'re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs Hybrid Working BUK & BX - All locations We\'re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers\' and clients\' needs. Whether you have family commitments or you\'re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs Introduction: The vacancy is for a WCS Production Operations shift lead responsible to support live systems, service stability, Technology estate health checks to the Barclays Collaboration services. The Role Holder must have the ability to own and resolve incidents End-to-End and work closely with other Technical Areas E.g. Messaging, Citrix, VDI, Teams, Intune, Sharepoint, etc. & groom engineers, Work collaboratively with other L3 teams for various shift left activities along with a key focus on Automation /simplification & Continuous service improvements. What will you be doing . Systems Management - Responsible for Operational Systems Management and Preventative Maintenance - to include proactive monitoring, system checks, SOD Reports, house-keeping and scheduled maintenance activities. . Incident Management - provide 24 x 7 (rota) 2nd Line Specialist support for all core and non-core WCS technologies. . Change Management - Assess, plan, test and implement BAU change into Production environment, adhering to bank\'s governance and control procedures. . Operational Readiness - take full accountability for the testing and acceptance of all change into production environment, including documentation reviews and operations manual production. . Innovation - a key requirement for this role is to continually keep appraised of Infrastructure and Application enhancements in order to have the ability to continually be reviewing innovative solutions and service improvements as part of the role . Communication - with any incident raised or escalation to service the role holder must have the ability to communicate at all levels. This would include Client, Line Management and Peer interpersonal skills to either verbally communicate direction and changes required as part of the role, and to follow this up by the production of clear communication to the Client, or process changes/enhancements to line management and peers. . Ability to execute quickly and effectively - strong influencing skills and ability to get things done in a complex matrix organizational structure. . Experience of working across multiple business areas, functions and locations. . Strong problem solving and decision making skills evidenced through challenging existing processes. . A true team player and collaborator, translating knowledge and experience into strong and productive relationships. . Excellent interpersonal & communication skills What we\'re looking for: Personal attributes essential to performing role including competencies, expertise, knowledge, and experience. Skills that will help you in the role: . Experience required in Exchange On premise & (Exchange Online), M365 Services. . Working knowledge on Exchange or O365, Azure AD, Mobility technologies like UEM, BBW, Mobile iron or Intunes, MS Teams, Citrix / VDI will be an added advantage. . Very good understanding of IT infrastructure and systems integration in enterprise environment . Email Gateway including Symantec. Cloud (formerly MessageLabs), McAfee Email Gateway & Trust wave Secure Email Gateway (formerly Mail Marshal). . Experience in providing end user & system support. . Experience working into 24/7 Operations support on Above technologies. . ITIL Foundation, Microsoft AZ 104 , AZ 140 , MS900 , SC 900. Where will you be working Pune Be More at Barclays At Barclays, each day is about being more - as a professional, and as a person. \'Be More @ Barclays\' represents our core promise to all current and future employees. It\'s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are. Interested and want to know more about Barclays Visit home.barclays/who-we-are/ for more details. Purpose, Values and Mindset We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term. Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship. Respect We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone\'s contribution. Integrity We operate with honesty, transparency, and fairness in all we do. Service We act with empathy and humility, putting the people and businesses we serve at the centre of what we do. Excellence We champion innovation, and use our energy, expertise, and resources to make a positive difference. Stewardship We prize sustainability and are passionate about leaving things better than we found them. Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do our Mindset is to Empower, Challenge and Drive. Empower Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure. Challenge Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints. Drive Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done. #Change Delivery and Service Management

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