Job Description

:WBP:Specialist - Customer Success INTERNAL USAGE:
No. of Vacancies: 10 Reports to: VP/AVP - WBP Client Management
Is a Team leader? No Team Size: NA
Grade: Senior Manager
Business: Wholesale Banking Department: Wholesale Banking Products Sub-Department: Client Management
Location: Mumbai, Bangalore, NCR, Chennai, Ahmedabad, Kolkata, Vadodara, Hyderabad
About Wholesale Banking ProductsWholesale Banking in Axis Bank works along with large, mid-corporate and multi-national clients as well as Commercial Banking Group and provides customized solutions across loan and fee-based products and services.Within the Wholesale Bank, the Wholesale Banking Products Group focuses on transaction banking or flow businesses, i.e.current accounts, collection & payments solutions, trade services, forex remittances, capital market solutions as well assupply chain financing. We are focused on becoming Indias most respected Transaction Bank.About the RoleThe Client Management team will focus on driving WBP products across customers, starting from the top 1000 customers of WBCG and then expand further, eventually covering all of the WBCG customers.The team will be responsible for owning client ownership for WBP products and therefore play a complementing role with the coverage team. It will also drive commercial outcomes by ensuring product penetration, ensure optimal utilization across each product, deepen digital adoption and orchestrate high levels of service delivery across teams within the bank.The rich experience at Client Management in terms of products managed, spectrum of clients covered, and functional deliverables will open career progression possibilities across coverage, product management, digital / neo banking, sales, etc. to name a few.Key Responsibilities\xc2\xb7 Own client relationship for WBP products and work closely with coverage and product sales team\xc2\xb7 Enhance WBP product penetration\xc2\xb7 Ensure optimal utilization and throughput\xc2\xb7 Drive revenue protection and generation by driving commercial and pricing behavior vis-\xc3\xa0-vis customer potential and commitment\xc2\xb7 Deepen digital penetration across digital channels of the bank\xc2\xb7 Orchestrate best in class service delivery in coordination with internal teams\xc2\xb7 Responsibility of driving quantified targets across WBP productsQualifications\xc2\xb7 5-7 years of work experience\xc2\xb7 Experience in client facing roles is preferred\xc2\xb7 Should have knowledge of Trade and/or CMS\xc2\xb7 Preferably Post GraduateRole Proficiencies:\xc2\xb7 Fluent and strong communication\xc2\xb7 Understand customer needs and have a solution oriented approach\xc2\xb7 The ability to drive commercialization by identifying opportunities\xc2\xb7 Strong inter-personal skills to help coordinate and work alongside multiple internal / external stakeholders impacting the client\xc2\xb7 Attention to details and brilliant at executionSkills:Refer to the About Company:Axis Bank is the third largest private sector bank in India. The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates, MSME, Agriculture and Retail Businesses. The Bank has a large footprint of 4,594 domestic branches (including extension counters) with 11,333 ATMs & 5,710 cash recyclers spread across the country as on 31st March, 2021. The Bank has 6 Virtual Centres and has over 1500 Virtual Relationship Managers as on 31st March 2021.The Overseas operations of the Bank are spread over eight international offices with branches at Singapore, Dubai (at DIFC) and Gift City-IBU; representative offices at Dhaka, Dubai, Abu Dhabi, Sharjah and an Overseas subsidiary at London, UK. The international offices focus on Corporate Lending, Trade Finance, Syndication, Investment Banking and Liability Businesses

Axis Bank