Job Description

:WBO : MWBC WB Customer Service Head
INTERNAL USAGE:
No. of Vacancies: Reports to: Head Service
Is a Team leader? Y Team Size:
Grade: AVP/VP
Business: Corporate Centre Department:\xef\xbf\xbd Wholesale Banking Operations Sub-Department:
Location:
About Wholesale Banking OperationsThe wholesale banking operations department helps in managing the transaction in the banks. Transaction Banking (TB) can be defined as the set of instruments and services that a bank offers to trading partners to financially support their reciprocal exchanges of goods (e.g.trade), monetary flows (e.g., cash), or commercial papers (e.g., exchanges)Trade Finance Center handles the imports & exports transactions such as BG, LC, Collections, Advance Remittances, Open Account Payments, Trade outward Remittances and routing of SWIFT messages.
About the Role
As a part of the wholesale banking operations team, Customer Service Head is responsible for providing end-to-end service to fulfill the needs of existing as well as potential customers.
Key Responsibilities\xef\xbf\xbd \xef\xbf\xbdReduce in the customer complaints over the base line\xef\xbf\xbd Timely closure of audit observations, error-free processing of transactions and compliance\xef\xbf\xbd Ensure digital adoption (avg) across Credit Connect, TF Conect, Fx Connect, CIB, CMS\xef\xbf\xbd Conduct regular engagement with internal and external stakeholders and organizing customer meets\xef\xbf\xbd Monitor and review NFTR to remain within defined levels for - Current Account, CMS & Trade and Forex Transactions\xef\xbf\xbd Monitor and control loss due to frauds & operational risks\xef\xbf\xbd Reduce EDPMS/IDPMS/CPQs/Capital A/c pendency as per stipulated criteria\xef\xbf\xbd Ensure transactions processed are compliant to external as well as internal guidelines\xef\xbf\xbd Adhere to prescribed end to end TAT for customer centric transactions - Current account, CMS, Tade & Forex and SRs processing\xef\xbf\xbd Guide and train the team member to manage activities efficiently and control attrition
QualificationsOptimal qualification for success on the job is:\xef\xbf\xbd Graduation/ MBA from a recognized university\xef\xbf\xbd
Role Proficiencies:A successful candidate should possess the following:\xef\xbf\xbd Knowledge of banking regulations and norms\xef\xbf\xbd Maintain a high level of knowledge of banking products and services\xef\xbf\xbd Good communication (both verbal and written) skill in both English and the local language\xef\xbf\xbd Ability to handle pressure and meet deadlines\xef\xbf\xbd Relationship building skillsFor successful execution of the jobSkills:Refer to the About Company:Axis Bank is the third largest private sector bank in India. The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates, MSME, Agriculture and Retail Businesses. The Bank has a large footprint of 4,594 domestic branches (including extension counters) with 11,333 ATMs & 5,710 cash recyclers spread across the country as on 31st March, 2021. The Bank has 6 Virtual Centres and has over 1500 Virtual Relationship Managers as on 31st March 2021.The Overseas operations of the Bank are spread over eight international offices with branches at Singapore, Dubai (at DIFC) and Gift City-IBU; representative offices at Dhaka, Dubai, Abu Dhabi, Sharjah and an Overseas subsidiary at London, UK. The international offices focus on Corporate Lending, Trade Finance, Syndication, Investment Banking and Liability Businesses

Axis Bank