Job Description

Job Title: Warranty ExecutiveDepartment: Service/AftersalesJob Summary:The Warranty Executive is responsible for managing and administering warranty claims, ensuring compliance with manufacturer policies and procedures, and providing excellent customer service.**Key Responsibilities:]Warranty Claims ProcessingReview and process warranty claims submitted by service technicians.Verify claim eligibility, accuracy, and completeness.Ensure claims are processed in accordance with manufacturer guidelines.Warranty Policy InterpretationInterpret and communicate warranty policies to service staff, customers, and dealers.Provide guidance on warranty coverage, limitations, and exclusions.Data ManagementMaintain accurate records of warranty claims, including documentation and billing information.Monitor and analyze warranty claim trends.Customer ServiceAddress customer concerns and resolve warranty-related issues promptly.Ensure customer satisfaction and provide excellent service.Manufacturer LiaisonCommunicate with manufacturers regarding warranty disputes, updates, or changes.Obtain necessary approvals for warranty claims.Training and SupportTrain service staff on warranty procedures and policies.Provide technical support for warranty-related issues.Audit and ComplianceConduct regular audits to ensure warranty claim accuracy and compliance.Implement corrective actions to address any discrepancies.Reporting and AnalysisGenerate reports on warranty claims, trends, and costs.Analyze data to identify areas for improvement.JOB APPLYCONTACT - NAMRATA - 9109999660

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