Job Description

Role Summary:


As a Warranty Engineer, you will be responsible for coordinating with customers and internal stake holders to resolve field issues, warranty complaints and field service / repair requirements. You will support site commissioning, service and repair jobs at customer sites.


Responsibilities & Requirements:


• Process customer complaints
• Find, develop and implement technical solutions for special problems
• Coordinate with internal and external customers effectively
• Establish safe and proper work area and follow all safety requirements
• Order processing and acceptance
• Build and maintain strong customer relationships
• Support customers during site visits
• Perform in-house and on-site repairs and service activities
• Provide technical support and training as needed
• Other duties as assigned

Preferred Experience / Skills:


• Strong verbal and written communication skills
• Organized and efficient
• Proficient in Microsoft Office, including Word
• Able to work well with a team
• Knowledge of AutoCAD, Solid Works or any technical drawing tools are a plus
• Experience serving customers in oil & gas, power, chemical, water and other general industries
• Ability to reprioritize daily while still producing deliverables
• Willingness to travel as needed to customer sites
• BE Mechanical Engineering and / or 0-2 years relevant experience

Req ID : R-10805


Job Family Group : Operations


Job Family : OP Field Service


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