Job Description

Job description
Some careers shine brighter than others.


If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.


HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.


We are currently seeking an experienced professional to join our team in the role of Delivery Head


In this role, you will:


• Design, deploy, and maintain a resilient, high-performance international WAN infrastructure that meet the organization's requirements for availability, scalability, and low-latency connectivity.
• Serve as the product owner for the WAN, developing a clear vision, roadmap, and strategy for international WAN services that align with business goals and evolving technology trends.
• Assign projects, prioritize workloads, and provide technical guidance to the team in multiple geographic locations.
• Manage relationships with global WAN service providers, hardware vendors, and third-party technology partners, ensuring service level agreements (SLAs) and compliance standards are met.
• Conduct vendor assessments, negotiate international contracts, and participate in RFP/RFI processes to select partners who understand the requirements of cross-border data transmission and security.
• Ensure that WAN infrastructure complies with regulatory standards across various countries and Collaborate with the cybersecurity team to implement robust security protocols across international network connections.
• Provide regular updates and communicate the WAN strategy, product roadmap, and performance metrics to key stakeholders, keeping them informed of progress, milestones, and any changes.
• Maintain comprehensive documentation of network configurations, processes, change logs, and international vendor agreements.
• Lead, mentor, and manage a Global team of WAN engineers, fostering skill development, knowledge sharing, and global collaboration.
Requirements
To be successful in this role, you should meet the following requirements:


• Bachelor's degree in computer science, Information Technology, or related field.
• Minimum of 15 years in Network Engineering, with at least 3 years in a managerial role, ideally in a financial services environment, and strong experience with SD-WAN.
• Expertise in WAN technologies and protocols (MPLS, SD-WAN, BGP, OSPF, VPN) in a global setting.
• Proficient with network monitoring and management tools
• Experience managing third-party vendors, negotiating global SLAs, and handling complex cross-border data requirements.
• Proven experience in product ownership, with an ability to manage and communicate product roadmaps, requirements, and continuous improvement initiatives.
• Strong leadership, team building, and product ownership skills.
• Strategic and tactical problem-solving abilities with a global perspective.
• Excellent communication skills for stakeholder management and collaboration across departments.
• Certifications: Relevant networking certifications (e.g., CCNP, CCIE, SD-WAN) preferred.

You'll achieve more when you join HSBC.


www.hsbc.com/careers


HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.


Issued by - HSBC Software Development India