Job Description

Description:Dear Candidate,
Greetings!GlobalLogic is looking for candidates with SQL and networking skills. In this role, you will apply your web development expertise to assist with support, resolve issues and product enhancement. You will collaborate with various teams, including development, business, and customer support, to ensure a positive user experience and address any technical challenges.Please find below the venue details--
Date- 22-Feb-2025-
Walk-in Time- 9:00 AM to 2:00 PM-
Address- ASF Insignia SEZ Pvt. Ltd, Grand Canyon Building, 14th floor, Block D&E, Gwal Pahari, Gurugram, Haryana xe2x80x93 122003Designation: Engineer (Product Support)
Experience: Freshers can apply
Work Location: Gurgaon (5 days work from office xe2x80x93 24/7 shift)Required Skills:SQL, Networking, Excellent communication skillsRequirements:What youxe2x80x99ll do:xe2x80x93 Triage issues coming from various channels such as phone, chat, or web portal
xe2x80x93 Prioritize customer urgency and issues priority
xe2x80x93 Search and reuse information gained from our internal information repositories
xe2x80x93 Log all incidents and requests into our case management system
xe2x80x93 Accurately document all customer interactions in a case management system
xe2x80x93 Create positive experiences through effective and clear communication
xe2x80x93 Excellent Communication Skills, Written and oral.xe2x80x93 Appropriate sense of urgency and respect for our customersxe2x80x99 time and effortWhat youxe2x80x99ll need to succeed:xe2x80x93 Ability to assess customer sentiment at all stages during the communication.
xe2x80x93 Ability to drive issues through the organization with urgency.
xe2x80x93 Ability to communicate verbally or in writing with the appropriate etiquette, timeliness, and professionalism.
xe2x80x93 Ability to understand the business impact of issues.
xe2x80x93 Ability to stay calm under stressful conditions while driving issuesJob Responsibilities:xe2x80x93 Triage issues coming from various channels such as phone, chat, or web portal.
xe2x80x93 Prioritize customer urgency and issue priority.
xe2x80x93 Search and reuse information gained from internal information repositories.
xe2x80x93 Log all incidents and requests into the case management system.
xe2x80x93 Accurately document all customer interactions in a case management system.
xe2x80x93 Connect issues and cases to the most appropriate and effective resource.
xe2x80x93 Create positive experiences through effective and clear communications, appropriate sense of urgency, and respect for our customersxe2x80x99 time and effort.What We OfferExciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment - or even abroad in one of our global centers or client facilities!Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!About GlobalLogic GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise-we help our clients imagine what's possible, and accelerate their transition into tomorrow's digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.

GlobalLogic