Job Description

Responsibilities:

1. Respond promptly to customer inquiries via phone, email, live chat, and social media channels, providing accurate and courteous assistance.

Looking for female candidate only

2. Handle customer complaints and escalations with empathy and professionalism, striving to resolve issues to the customer's satisfaction while adhering to company policies and procedures.

3. Provide product information, recommendations, and assistance with order placement, tracking, and returns.

4. Collaborate with cross-functional teams such as sales, marketing, operations, and logistics to address customer inquiries and ensure a seamless customer experience.

5. Maintain detailed records of customer interactions, inquiries, and resolutions using CRM software or other relevant tools.

6. Proactively identify trends or recurring issues and escalate them to the appropriate teams for resolution and process improvement.

7. Stay informed about product updates, promotions, and company policies to communicate accurate information to customers.

8. Contribute to a positive work environment by actively participating in team meetings, training sessions, and initiatives aimed at enhancing customer satisfaction and loyalty.

Job Types: Full-time, Permanent

Pay: ?280,000.00 - ?380,000.00 per year

Benefits:

• Food provided
• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person