Job Description

Roles and Responsibility The role is to lead the service governance and operational excellence function for the Cyber Defence and Threat Management domain within CSS Cyber Security services. The function will provide service governance, oversight and assurance to ensure stakeholders have a complete view of CDTM service through regular governance forums and to provide back office support to the service teams and uplift the maturity in managing finance, vendors, service metrics/reporting, and to drive service continuous improvement initiatives. Key responsibilities include: Work collaboratively across all services within CDTM to ensure that process outcomes are aligned to the organization strategic goals. Manage delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working to move away from operating in Silos. Continuously drive service improvement for assessing the current processes and purpose improvement plans. Setup a service governance forum with the ICS Heads and CIO partners to drive business adoption and to assist them in having a complete view of the CDTM Services. Ensure that Monthly Service Review meetings are in place with the vendors across the CDTM domain and manage all administrative activities related to contracts and financial hygiene, including but not limited to invoice and ensure close-outs, contract renewals, or extensions are carried out on a timely basis. Review contracts and service levels definition, scope and target and propose improvements to ensure that the SLAs are relevant, fit-for-purpose and meet the changing business requirements. Define and Review Service metrics for the domain and ensure that the metrics are measured and reported accurately in the various forums i.e. SGF Forum, TNFRC forum. Metrics Automation - Work across all services within CDTM and with Data team to onboard the automate the process of metrics reporting. Strategic Build effective relationships with leaders to facilitate: The provision of timely, expert advice and assurance Partnerships with other domains%5Cfunctions to provide professional advice and assurance Work closely with the TDR key strategic initiatives to provide delivery assurance and assessments of key deliverables. People and Talent Provide strong leadership, management and coaching over team member(s). Provide proactive self-orienting and self-motivating leadership, and work with limited direction. Lead through example and build the appropriate culture and values. Set appropriate tone and expectations, and work in collaboration with teams within Cyber Defence Threat Management. Strong sense of responsibility to deliver upon commitments with confidence in teamwork value. Able to get things done in a quick-paced environment with changing operational priorities. Be transparent and open around what works and what doesn&rsquot. Risk Management Communicate identified risks and issues to the stakeholders. Lead through example and promote the appropriate conduct, culture and values. Governance Provide timely and accurate reporting to appropriate committees, most specifically the CSS Service Forum and TDR NFRC. Ensure appropriate oversight and facilitate resolution of high impact risk and issues and ensure that the service&rsquos book of work progress continuously and timely. Tracking and reporting of service and risk metrics and their outputs to ensure oversight and escalation mechanisms are in place to provide MI on obligations. Manage and drive continuous improvement of the reporting, issue management processes and supporting tools. Perform analysis on key metrics to identify potential service degrades or emerging systematic issues and provide timely reporting against them. Ensure metric breaches/service issues have been investigated thoroughly and treatment plans in place to be conveyed in Service Review Meetings. Regulatory & Business Conduct Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. Key Stakeholders Cyber Security Services - Service Heads, Service Managers Cyber Defence Threat Management - Programme Directors, Project Managers CISO/ICS Heads/IT Operational Risk Other relevant functions such as CIO teams, Technology Services or business / functions Cyber Security Services MT Our Ideal Candidate Bachelor&rsquos Degree in information technology, Computer Science, Cyber Security or other technology related qualifications with 10+ years of experience in cyber/IT security. Minimum 5 years of experience in service management%5Cdelivery and project management. Background in the information and cyber security domain within international financial services organisations. Knowledge of Cyber Security Frameworks, Information Security principles. Strong management, leadership, problem solving (critical thinking), motivational, interpersonal and communication skills. Ability to challenge the status quo. Excellent organisation skills with ability to manage multiple deadlines and effectively prioritise workload. Strong interpersonal skills to foster positive relationships with internal and external stakeholders. Highly effective oral and written communication skills, with an ability to influence and to gain the respect of senior stakeholders and peers. Ability to exercise good judgment and objectivity. Demonstrates ability to work with limited direction and multi-task without loss of quality. Confident and courageous to raise/escalate issues in a pro-active, professional and timely manner. Able to get things done in a quick-paced environment and able to work in tight timeframes. Be transparent and open around what doesn&rsquot work and what does. One or more of the following certifications will be preferred: ITIL Foundation Certification (ITIL) Project Management Professional (PMP) Certified Information Security Manager (CISM) Certified Information Systems Security Professional (CISSP) Role Specific Technical Competencies Leadership Competencies Spot Opportunities Solve Problems Take the Lead Build Resilience Collaborate Communicate Deliver Sustainably Achieve Results Technical Competencies (Universal) Manage Conduct Manage People Manage Change Business Process Design Process Management Risk Management Regulatory Environment - Financial Services About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity,together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website

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