Job Description

Role Purpose (overall high level summary of the role) Chief Control Office (CCO) plays an important role in enabling the bank to operate within its risk appetite, by ensuring efficient and effective risk and control management. CCO is responsible to provide operational risk and control expertise, maintaining robust risk governance focused on material risk and issues, and evolving a culture of continuous and consistent risk management. The role holder will facilitate the maintenance of an effective non-financial risk and control environment through analysis and governance reporting, tracking progress of outstanding issues and actions, stakeholder engagement to monitor resolution of all non-financial risk reporting exceptions and providing insight into Wholesale risk landscape. The role holder will provide guidance and support through working with the business to maintain an effective non-financial risk framework that contributes to the effective execution of relationships, products and services for our customers. The role will lead the control office from the center of excellence for Wholesale NFR and will work closely with the Global/Regional/Country WS CCO global team. The role is based in India

Principal Accountabilities: Key activities and decision making areas

Impact on the Business / Function

• Responsible for evolving / maintaining the CCO framework across Wholesale region/global.
• Creation of non-financial risk Governance reporting papers to provide analysis and insight into WS Risk Landscape.
• Development and operation of a robust risk-based internal control review programme across offshore services. Undertake review and special investigation work to provide further analysis into process / control failings as requested by management. Ensures implementation of Internal / Operational Risk review recommendations by liaising with process heads, carrying out follow-up action & recording appropriate dispensations.
• Tracking progress of all outstanding issues and actions to ensure resolved in a timely manner by the relevant owners, engaging as appropriate.
• To continually re-assess the operational risks inherent in the business, taking into account changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology.
• Track and monitor Data Quality exceptions engaging owners as appropriate.

• Support the simplification and reduction in activity time and enhancement of risk and control oversight and reporting.

Typical Targets and Measures

• High quality reporting to accurately reflect the risk and control landscape.
• Insight provided to identify emerging issues that may impact the risk landscape and escalate as appropriate.
• Support timely closure of issues and actions to ensure a minimal number are overdue.
• Ensure relevant owners update Helios in line with FIM requirements. Helios data quality exceptions are kept to a minimum.

Customers / Stakeholders

• Provide guidance and support to stakeholders regarding the management of non-financial risk.
• Develop and maintain effective Risk Profile Management which includes proactive management of live product risks, RCA support, independent validation of continuous monitoring plans and KRI monitoring
• Develop key relationships across WS management to support the promotion of an effective risk management culture.
• Identify and share non-financial risk management best practice across other teams and business stakeholders.
• Proactively challenge practices / controls operated by offshore functions, identifying gaps and making firm recommendations where the control environment can be improved.
• Identify and monitor Key Risk Indicators, draft and maintain ICMP for the function & drive all the actions to closure. Drive the implementation of cross-functional operational risk and audit actions including effective Risk & Control Assessment (RCA) discussions/actions.

Typical Targets and Measures

• Contribute towards achieving our targets of reducing risk across WS globally.
• Open working relationship with various working partners coordinating and sharing best practice.

Leadership & Teamwork

• Contribute towards a strong non-financial risk culture across WS
• Support achievement of the HSBC strategy, purpose and values in personal behaviour, actions and decision making.

Typical Targets and Measures

• Support Senior Management with non-financial risk matters providing intelligent insight and reporting.

• Support improvements to the control environment to bring control effectiveness back within appetite.
• Provide proactive and constructive feedback both within and outside of your immediate team.

Operational Effectiveness & Control

• Drive a more proactive risk management framework through enhanced reporting and analytics. Protect the Bank from potential operational loss (tangible and reputational losses)

Typical Targets and Measures

• Protect the Bank from potential operational loss (tangible and reputational losses)

Major Challenges (The challenges inherent in the role that require a continual test of the role holder\xe2\x80\x99s abilities)

• Be dynamic and positive to embrace changes in non-financial risk reporting requirements.
• Ability to prioritise and work independently under pressure within a team environment.
• Ability to use strong judgmental skills to identify and resolve complex problems whilst adhering to timelines and quality of output.
• To provide solid support and constructive advice to Senior Management in the management of non-financial risk.
• To possess strong interpersonal and communication skills to work with various stakeholders towards common goals.

Management & Leadership of Regulatory, Compliance & Operational Risk (Operational Risk / FIM requirements) Maintain awareness of non-financial risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with the Group Operations FIM. Observation of Internal Controls (Compliance Policy / FIM requirements) Maintain and observe HSBC internal control standards, implement and observe non-financial risk framework requirements. Role Dimensions (e.g. balance sheet size, lending/expenditure limits, size/volume of transactions, budget. in USD\xe2\x80\x99000) Capital & Revenue Expenditure
Requirements
What you will need to succeed in the role: Knowledge & Experience / Qualifications (For the role \xe2\x80\x93 not the role holder. Minimum requirements of the role.)

• Subject matter expert and strong understanding of Non-Financial risks, technology & cyber risks and potential mitigating actions, industry / good practices and related risk/control frameworks
• Good understanding of technology, regulatory landscape and information security risk/control disciplines
• Sound and in-depth knowledge of the operational risk & control environment and disciplines.
• Strong analytical skills especially with regards to understanding business risk, processes, procedures and operational controls
• Good understanding of the Group\xe2\x80\x99s Non-Financial Risk Framework.
• A sound knowledge of the GB & CMB products, services, systems & processes.
• Highly developed communication, presentation and influencing skills set.
• Ability to prioritise and work independently under pressure within a team environment.
• Ability to use strong judgmental skills to identify and resolve complex problems whilst adhering to timelines and quality
• A degree in banking / financial / management / business administration / accounting exposure
• A working knowledge of Global Banking, Commercial Banking & Market Securities Services with understanding of client lifecycle & trade journey
• Keen eye for detail.
• Organized and logical thinker.
• Strong written / verbal communication and presentation skills

Experience

• Risk professional with at least 5 years\xe2\x80\x99 combined experience in Operational Risk reporting, Regulatory Reporting, Compliance or Internal Audit in a banking environment.
• Minimum 5-10 years of risk & control experience \xe2\x80\x93 e.g. 2LOD / 1LOD operational risk, with a focus on non-financial risk
• US shifts 330-1230

You\xe2\x80\x99ll achieve more at HSBC HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\xe2\x80\x9d ***Issued By HSBC Electronic Data Processing (India) Private LTD***