Job Description

Job Title: VP, Head of WCOB Quality Control Location: Chennai About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. Risk and Control Objective Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Working Flexibly We\'re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers\' and clients\' needs. Whether you have family commitments or you\'re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager,and your request will be reviewed subject to business needs. Hybrid Working We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We\'re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances These requests will be reviewed and agreed for a period of time i.e., will have a start and end date. Please discuss the detail of the working pattern options for the role with the hiring manager. Introduction: The role holder will be responsible for the leadership and oversight for all Quality Control (QC) activities across new on-boarding, Periodic Reviews and Event Driven Review lifecycles - including KYC and Regulatory Classifications for the Corporate and Investment Banking businesses. The Client On-Boarding & Refresh teams cover a highly varied & complex portfolio of entities - involving highly complex structures, entities, and product offerings. This function is critical during both on-boarding and other reviews to ensure that the KYC process effectively mitigates the risks of Money Laundering, Bribery and Corruption, reputational and any other associated risks. With this in mind, the role holder needs to have extensive experience within KYC, and a demonstrable strong knowledge of the AML/KYC environment including leading and motivating large high performing teams with a focus on high standards, quality, client service, controls, execution and delivery Key stakeholders in this role are - Operational KYC counterparts, Quality Assurance, Financial Crime (2nd line of defence), Senior management & global counterparts, Sales/ Front Office, and Audit. This individual will be the key representative and focal point in the team for all quality and KYC procedural subjects. Working closely with stakeholders to both standardize and clarify requirements and proactively identify future issues with procedures/process. Driving forward and influencing change is therefore essential in this role. This role is a management role and involves line management of circa 60-70 Quality Control Analysts/ Managers. Strategic planning and the development of these individual will be a key aspect of this role. What will you be doing The role holder will be responsible for the leadership and oversight for all Quality Control (QC) activities across new on-boarding, Periodic Reviews and Event Driven Review lifecycles - including KYC and Regulatory Classifications for the Corporate and Investment Banking businesses. This role is a management role and involves line management of circa 60-70 Quality Control Analysts/ Managers. Strategic planning and the development of these individual will be a key aspect of this role. . Lead, manage and motivate a high performing team with a focus on high standards, quality, customer service, controls, execution and delivery . Build a best in class \'Go To\' team for expertise and embed culture of \'Right First Time\' across the department . Management / Oversight of all Quality Control activity being conducted - ensuring the QC team hold appropriate knowledge/ability and work is assigned appropriately, utilizing expertise effectively. Raising issues and ensuring appropriate actions are undertaken before KYC approval. . Ensure that thorough & effective Customer Due Diligence is completed, by conduct Quality Control Assessments on entities/structures across all business lines (predominantly the complex structure/entities/product offerings) - including New Business, Periodic Reviews and Event Driven Reviews. Raising issues and ensuring appropriate actions are undertaken before KYC approval. . Liaising with Quality Assurance on any issues identified within the QA process, to consider impact and where needed make relevant changes to the QC process. In addition, where remedial action is required - liaising and notifying the operational leads accordingly. . Working with 2nd Line and Operational leads to understand, challenge and implement any changes to procedures. . Deliver and support continuous improvement mindset, establishing KPI, and SLAs to deliver effective and efficient KYC process. . Performance management and ongoing training and development of the team . Act as a management point of contact in relation to all Client On-Boarding & Refresh Quality Control aspects. The role holder will be required to represent the team and potentially the division/bank to key stakeholders on these matters. . Keep self and team abreast of developments in current trends and progress on money laundering, bribery and corruption and it prevention . Build and maintain strong relationships with key stakeholders across Technology and Operations in order to champion or challenge policy and procedural changes as needed . Embed a strong control framework and embed a culture of proactive risk management . Provide focused training and coaching support and inculcate best practice sharing to drive \'Right First Time\' performance, improve standards and increase awareness throughout the wider teams . Ownership and management of Quality MI metrics to be assessed with the team and presented to senior management, key stakeholders . Inspire and drive high performance in individuals and the team, enabling each member to understand their role in team and organization success . Champion colleague engagement within your teams and across the wider business - ensuring the Barclays Purpose, Values and Behaviours are at the heart of everything we do . As part of Wholesale Onboarding Leadership team, participate and contribute to regional and global strategic initiatives What we\'re looking for: . Few years\' experience in a financial institution (preferably in the Corporate/ Investment Banking domain), with relevant years in direct people management role . An exceptional leader with the ability to successfully build and manage teams and functions . Demonstrates gravitas with the ability to manage and influence at a senior executive level across both internal and external stakeholders and clients . Extensive experience within KYC, and a demonstrable strong knowledge of the AML/KYC environment preferably in the Corporate Banking and/or Investment Banking domain . Strong planning and operational management background, experience in managing large and diverse operational teams . Detailed understanding of Investment and Corporate Banking industry, specifically focused on AML/KYC processes . Ability to contribute effectively when working with senior colleagues, across the breadth of business/strategic issues . Proven ability to prioritise effectively, setting direction and targets, balancing resources and management stake and Proven Leadership experience including recruitment, structuring, leading and motivating operational teams to deliver results against stretching performance targets Skills that will help you in the role: . ACAMS or similar professional certification relevant to AML/ KYC domain . Analytical and complex problem solving being able to balance the need to meet regulatory and risk management requirements along with excellent client and colleague engagement . Strong process optimisation experience across complex, regulatory in nature processes . Strong numerical and analytical skills gained in a professional environment with a proven track record in financial services industry . Experience in planning, delivering and successful execution of operational projects/change Where will you be working Chennai Be More at Barclays At Barclays, each day is about being more - as a professional, and as a person. \'Be More @ Barclays\' represents our core promise to all current and future employees. It\'s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are. Interested and want to know more about Barclays Visit home.barclays/who-we-are/ for more details. Purpose, Values and Mindset We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term. Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship. Respect We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone\'s contribution. Integrity We operate with honesty, transparency and fairness in all we do. Service We act with empathy and humility, putting the people and businesses we serve at the centre of what we do. Excellence We champion innovation, and use our energy, expertise and resources to make a positive difference. Stewardship We prize sustainability, and are passionate about leaving things better than we found them. Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do our Mindset is to Empower, Challenge and Drive. Empower Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure. Challenge Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints. Drive Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

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