Job Description

The Role Responsibilities Job Role The core responsibilities of the role, includes Accountable for design and target operating model for financial reconciliation investigation in GBS for CPBB leveraging on global TLM system and core operational systems. Interface with COO teams and financial control teams both as part of ongoing break management, ageing and monitoring, and engagement with global finance teams on financial control policies and transformation programs run by finance to the extent it impacts reconciliations and CPBB Operations. This includes dialogue with second line of defence namely Finance function for operations owned accounts which would entail interpretation of Financial Control policy, author standards specific to retail and design and execute programs for embedding them across the markets. Role extends to lead the TP General Ledger reconciliation centralisation across markets done now done in countries. Create framework for right focus on operational efficiency, controls, financial integrity, exception management, risks around aged items, to enable best in class client experience and financial controls. Augment reconciliation match automation initiatives involving non-standardised or unstructured reconciliation sources and next best alternative to enable standardization, controls and efficiency and eliminate manual efforts. Lead and drive digital transformation initiatives benefiting GBS Operations. Liaise with Technology partner on data and transformation requirements, testing and implementation. Adopt agile methodology, develop user stories, manage product backlogs and prioritization. Manage accounting compendium for retail from an operations perspective including linkages with product program and allied documentation. This involves leveraging on core accounting knowledge and deep domain knowledge of retail products, platforms, client transaction life cycle and settlement life cycle with counterparties such central banks, exchange houses, VISA, Master Card and payment aggregators and engage with country and global product heads in RB business on end to end accounting, settlement and reconciliation areas. Transactional authority for all the Transaction Processing Systems used in Retail Banking. Strategy Define and drive the reconciliation strategy for Operations based on the Retail Banking Global Reconciliation function across markets, products and account types. Define and lead the Retail GBS Investigation and GPGL Team in GBS, defining and driving the overall strategy for the global processes, controls and technology solutions within the function. As a control stakeholder to the underlying operations, act in a directing and influencing capacity with the stakeholders regarding the recon strategy to secure ongoing support for the business process and technology changes required to deliver high standard of reconciliation controls. Continuously appraise internal and industry strategies and approaches to ensure best practices and innovative solutions are being utilized. Support Product, Operations and other Value centres on a day to day basis in areas of process changes, improvements and new product launches. Play an active role in developing the business requirements on system enhances and follows through till delivery of requirements. Lead re-engineering initiatives along with other value centres like Operations, Service and Distribution for identification of cost-saves, process improvement opportunities and customer service enhancement. Business CPBB Processes Retail Operations Accounting operations People and Talent The role holder will need to Champion and act as a role model of the Group\'s values and culture in the region Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in Operations are drivers and owners of client outcomes. Set effective metrics and standards, transparently communicating them to team members, providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team. Employ, engage, and retain high performance people, to maximise the success of design and delivery, with succession planning for critical roles. Ensure team structure / capacity is reviewed to enable delivery of client outcomes. Ensure the provision of on-going training and development, ensure that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risk. Develop a team structure to meet the needs of all stakeholders in line with Operations expectations. Risk Management Familiarize with Group Operational Risk, Group Money Laundering Prevention and other Policy and Procedures to the extent applicable. Comply with all applicable rules / regulations and Company and Group Policies. Ensure adherence to all SLAs and proper updation of all logs such as TAT, system downtime, errors and exceptions log. Carry out BCP tests, continually review and upgrade effectiveness of contingency measures. Ensure compliance with all zero tolerance areas at all time. Governance Demonstrate an awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role. Deliver \'effective governance\' capability to challenge colleagues effectively, or escalate appropriately and willingness to work in an open and cooperative manner with all. Regulatory and Business Conduct Display exemplary conduct and live by the Group\'s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the team to achieve the outcomes set out in the Bank\'s Conduct Principles. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Uphold the values of the Group and Company at all times. Key Stakeholders Country, Group and GBS stake holders and management teams Regional and Country Client Journey Heads, COOs and RB COOs Finance Control, Transformation and Technology teams Product Engineering teams Product Risk Management, G & C Allied support functions Our Ideal Candidate Deep knowledge in accounting and Finance function a must. Banking process knowledge is desirable. Role Specific Technical Competencies Operations Management Financial accounting About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity , together with our brand promise, to be here for good are achieved by how we each live our valued behaviours . When you work with us, you\'ll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental / maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website

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