Job Description

Job description
Some careers open more doors than others. If you\xe2\x80\x99re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further Role Purpose To manage Loan / Drawdown for Wholesale Clients ensuring highest levels of service to both internal and external customers, and with the objective of protecting the interests of the bank at all times. The job holder is responsible for ensuring drawdown is done in compliance to the credit approvals and portfolio is managed in compliance to the various regulatory requirements related to drawdown, interest servicing, pricing etc. Jobholder is also responsible for providing high quality service to the Clients (external and internal) and ensure all servicing requests are timely and accurately completely. Having commercial acumen and an automation mindset would be critical to ensure that we respond to market / client needs proactively and are able to simplify and automate processes to be able to handle increased volumes. The task is critical as it protects the Bank\xe2\x80\x99s interest and ensures that it is adequately covered at all times. The jobholder is in constant touch with the Relationship Managers and needs to maintain good stakeholder relationships. The job holder needs to do various reporting to HHO/RBI/Internal Auditors etc. within stipulated deadlines. Principal Responsibilities Impact on the Business

• Business Continuity Plan (BCP)
• Improving Process Efficiencies

Customers / Stakeholders

• Ensuring that Centralized Credit Operations (CCO) provides high quality service to both external and internal customers

Leadership & Teamwork

• Staff motivation & Training
• People Management

Operational Effectiveness & Control

• Transaction Processing
• Protecting interests of the Bank Housekeeping Issues
• MIS & Reporting
• Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.

Major Challenges

• The main challenge is to provide high quality service to meet the demanding requirements of the wide range of corporate banking customers without compromising on our stringent internal standards. Given the keen competition to secure and retain business, back-office service quality will be a key differentiator, and the job holder has to continually ensure that the judicious balance is maintained between the conflicting pressures. The geographical spread of our operations, diverse jurisdictions, impact of new legislation, and the processing of time sensitive customer requests are the other challenges

Role Context

• Credit Operations Department is responsible for monitoring the operational aspects of facilities granted to the customers. Though the jobholder does not directly deal with the customer, he/ she plays an important support role in the Credit Department. The job holder is responsible for checking the CARM application confirming that the security documentation has been completed before any facilities are drawdown by the customer. The task is critical as it protects the Bank\xe2\x80\x99s interest and ensures that it is adequately covered at all times. The jobholder is in constant touch with the Relationship Managers/Credit Operations Manager with regard to Documentation. The job holder needs to do various reporting to HHO/RBI/Internal Auditors etc. within stipulated deadlines.
• The jobholder operates within the parameters laid down in BIM, RBI and IBA guidelines and other local legal requirements. He/ She adhere to the requirements specified by the legal department or by Solicitors and the terms and conditions as defined in the CARM and Facility Letter.
• This requires the job holder to be familiar with the legal intricacies and complexities of the documents, the impact of the various clauses in the documents with a view to secure the Bank\xe2\x80\x99s interest and to ensure that they are within the RBI guidelines, FEMA etc. The jobholder needs to interact with the Bank\xe2\x80\x99s legal counsel and sometimes with the customer\xe2\x80\x99s Legal Department to ensure that the documents properly secure the Bank\xe2\x80\x99s interest and that they are obtained promptly. The jobholder is also responsible for passing provision/write off entries for All India Bad & Doubtful Corporate accounts. The Job holder is required to collate various returns which needs to be submitted to HHO/RBI/Auditors.

Management of Risk

• Maintain awareness of Operational Risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with the Group Operations FIM.
• Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks.
• Demonstrates leadership on regulatory and compliance matters. Maintains awareness of risk and minimizes the likelihood of it occurring through its identification, assessment, mitigation and control.

Observation of Internal Controls

• Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner.
• Maintain and observe HSBC Internal Control standards, implement and observe Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators. Foster a compliance culture and implement Group Compliance policy by managing the compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided, and optimizing relations with regulators.
• Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner. Fosters a compliance culture within the team, managing compliance risk and ensuring that the necessary training is completed. Optimizes relations with regulators.

Requirements

• Minimum Bachelor\xe2\x80\x99s degree / Graduation or as required for the role, whichever is higher

• This role requires 8-12 years of overall Credit Operations

• Excellent numerical skills and attention to detail combined with a strong delivery focus and ability to meet aggressive timeframes with quality results

• Excellent planning, organizing and commercial skills including strong financial management capability with tenacy to drive through results

• Strong negotiation and influencing skills

• Ability to maintain composure and drive right outcomes under high risk business recovery scenarios

• Strong relationship management capabilities, with great leadership and interpersonal skills

• People and Stakeholder Management with Strong Communication and decision making ability

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