Voyage Data Support Coordinator

Year    Navi Mumbai, Maharashtra, India

Job Description


A safer, low-carbon shipping industry is underpinned by data sharing. Voyage are creating the digital infrastructure needed to enable high-performing maritime logistics - for the safe movement of goods and people. Through our world-leading Smart Marine portfolio, we support our customers in their efforts to ensure secure, highly energy-efficient and cost-effective marine operations.Our client with a mission to enable sustainable societies through innovation in technology and services. As we change course towards a cleaner, smarter maritime future, we\'re looking for top talent to join our team.Main Responsibilities:

  • Supporting customers on ENC and Publications issues on our FOS and ECDIS systems.
  • Troubleshooting issue on ENC and ECDIS support.
  • Case registration and allocation in CRM.
  • Verify and/or provide customers license for voyage data/information upon request - Provide sales team with assistance in quotations upon request.
  • Troubleshooting with customers on issue related to Voyage Data and software.
  • Organize and aggregate voyage data before releasing it to Customers.
  • Provide weekly digital data updates and new editions upon vessel request.
  • Informing the Sales coordinator upon receiving new information or any change requested by the customer.
  • Route optimization and verification of fair usage policy for charts and publication requests for vessels under Flat Fee contacts
  • Follow Quality Management system requirements must comply with all the requirements of all internal regulatory documents of the company.
  • Receive incoming calls from customers/end-users for support .
Education & Experience:
  • Any graduate with minimum 2 years of relevant experience.
  • Experience in customer support/service coordination is a must.
  • Experience in working ADMIRALTY distributor as ENC and Publication support will be preferred.
General skills:
  • Communication skills
  • Problem solving & decision-making skills
  • Presentation skills & Professional skills
  • Report writing and analyzing skills
  • Teamwork skills
  • Workplace ICT equipment & applications
Job Location: Goregaon, Mumbai

Sperton

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Job Detail

  • Job Id
    JD3445093
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Navi Mumbai, Maharashtra, India
  • Education
    Not mentioned
  • Experience
    Year