Job Description

A safer, low-carbon shipping industry is underpinned by data sharing. Voyage are creating the digital infrastructure needed to enable high-performing maritime logistics - for the safe movement of goods and people. Through our world-leading Smart Marine portfolio, we support our customers in their efforts to ensure secure, highly energy-efficient and cost-effective marine operations.Our client with a mission to enable sustainable societies through innovation in technology and services. As we change course towards a cleaner, smarter maritime future, we\'re looking for top talent to join our team.Main Responsibilities:

• Supporting customers on ENC and Publications issues on our FOS and ECDIS systems.

• Troubleshooting issue on ENC and ECDIS support.

• Case registration and allocation in CRM.

• Verify and/or provide customers license for voyage data/information upon request - Provide sales team with assistance in quotations upon request.

• Troubleshooting with customers on issue related to Voyage Data and software.

• Organize and aggregate voyage data before releasing it to Customers.

• Provide weekly digital data updates and new editions upon vessel request.

• Informing the Sales coordinator upon receiving new information or any change requested by the customer.

• Route optimization and verification of fair usage policy for charts and publication requests for vessels under Flat Fee contacts

• Follow Quality Management system requirements must comply with all the requirements of all internal regulatory documents of the company.

• Receive incoming calls from customers/end-users for support .

Education & Experience:

• Any graduate with minimum 2 years of relevant experience.
• Experience in customer support/service coordination is a must.
• Experience in working ADMIRALTY distributor as ENC and Publication support will be preferred.

General skills:

• Communication skills
• Problem solving & decision-making skills

• Presentation skills & Professional skills
• Report writing and analyzing skills

• Teamwork skills

• Workplace ICT equipment & applications

Job Location: Goregaon, Mumbai

Sperton