Job Description

Job Title: Voice Support Representative Work from Office (Freshers)Location: [Insert Location]
Job Type: Full-time, Office-based
Industry: Customer Support / IT / BPOJob Overview:
We are seeking dynamic, enthusiastic, and motivated Voice Support Representatives to join our team. This entry-level position is ideal for freshers who are looking to build a career in customer service. As a Voice Support Representative, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional support via phone, ensuring that customers have a seamless experience with our services.Key Responsibilities:

• Customer Interaction: Engage with customers through inbound and outbound calls, addressing their inquiries, concerns, and providing accurate product or service information.
• Issue Resolution: Identify customer issues, troubleshoot effectively, and resolve complaints by providing timely and accurate solutions.
• Technical Assistance: Assist customers with troubleshooting basic technical issues, guide them through processes, and escalate more complex issues when required.
• Maintaining Records: Document all customer interactions and feedback in the system, ensuring that each case is accurately recorded and tracked.
• Meeting Targets: Adhere to set service level agreements (SLAs) and key performance indicators (KPIs), maintaining high productivity and performance standards.
• Customer Satisfaction: Strive to deliver high-quality customer service, ensuring that customers leave with a positive experience, addressing their concerns in a courteous and professional manner.
• Collaboration: Work closely with other team members and departments to ensure that customer issues are resolved efficiently and effectively.
• Continuous Learning: Stay updated on the companys products, services, and policies, while also engaging in ongoing training sessions to enhance product knowledge and service delivery.

Requirements:

• Educational Qualification: A minimum of a high school diploma or graduation in any stream.
• Experience: Freshers are welcome to apply; prior experience in customer service or a similar field will be a plus but is not mandatory.
• Communication Skills: Excellent verbal and written communication skills in [insert language(s)], with the ability to converse clearly and effectively with customers.
• Customer-Centric: A strong passion for helping people and delivering outstanding customer service.
• Technical Proficiency: Basic knowledge of computers and proficiency in using MS Office or other customer support tools.
• Problem-Solving Skills: Ability to understand issues, find solutions, and guide customers toward resolving their problems in a timely and efficient manner.
• Patience & Empathy: Ability to stay calm under pressure, especially when dealing with frustrated or upset customers. Empathy and patience are essential for this role.
• Availability: Ready to work full-time from the office, adhering to shift timings and working in a team-oriented environment.

Benefits:

• Training: Comprehensive onboarding and product training to ensure you are well-prepared to assist customers.
• Growth Opportunities: As a fresher, you will have opportunities for skill development and career growth in a dynamic work environment.
• Competitive Salary: Attractive compensation package along with performance-based incentives.
• Work Environment: A supportive and collaborative work culture that emphasizes learning and development.
• Health & Wellness: Benefits like medical insurance, paid leave, and employee wellness programs.

Why Join Us?
This is a fantastic opportunity for freshers who are looking to start their career in customer service. You will be a key player in our customer support team, helping our clients with their needs and enhancing their experience with our products. If you have a positive attitude, a passion for service, and a drive to grow in a dynamic environment, we would love to hear from you!

Tensoten Services