Job Description

For more information can talk to to HR- +91-8376075395: Voice Support Representative Work from Office (Freshers)Position: Voice Support Representative
Location: [Insert Location]
Industry: Customer Service/Call Center
Job Type: Full-time, Office-based
Experience Level: Fresher (Entry-level)Introduction:We are seeking dynamic, motivated, and passionate individuals to join our team as Voice Support Representatives. This is an excellent opportunity for freshers looking to start their career in the customer service domain. As a Voice Support Representative, you will be the first point of contact for customers seeking assistance, offering high-quality customer support in a fast-paced, professional office environment.Key Responsibilities: * Customer Interaction:

• Engage with customers over the phone to understand their concerns, inquiries, or requests.
• Address customer queries, provide product/service information, and assist with troubleshooting issues.
• Ensure clear, professional, and effective communication while maintaining a positive customer experience.
• Issue Resolution:

• Identify and resolve basic customer issues related to products, services, or accounts.
• Guide customers step-by-step in resolving technical issues or direct them to appropriate resources or departments.
• Record, track, and manage customer interactions using the companys CRM or support systems.
• Follow-ups:

• Ensure prompt follow-up with customers as necessary, guaranteeing all concerns are resolved in a timely manner.
• Send out confirmation emails, feedback requests, or service updates to customers when required.
• Quality Assurance:

• Adhere to call scripts and company policies while maintaining high standards of customer service.
• Ensure accuracy and attention to detail in all customer interactions and reporting.
• Provide feedback on potential improvements to processes, workflows, or customer service strategies.
• Team Collaboration:

• Collaborate with team members and managers to ensure seamless customer service operations.
• Participate in training sessions to enhance product knowledge and customer service skills.
• Stay updated with any product updates, company announcements, or procedural changes.
• Performance Metrics:

• Meet performance targets such as call handling time, customer satisfaction scores, and resolution rates.
• Strive to deliver a first-call resolution whenever possible to ensure the highest level of customer satisfaction.

Skills and Qualifications:

• Education: A minimum of a high school diploma or equivalent; a Bachelors degree is a plus.
• Communication Skills: Excellent verbal communication skills with the ability to engage with customers clearly, confidently, and empathetically.
• Listening Skills: Strong active listening skills to understand and address customer concerns effectively.
• Problem-Solving Abilities: Ability to think quickly and offer appropriate solutions to customer issues.
• Technical Proficiency: Basic computer skills and the ability to learn new software tools or CRM systems.
• Team Player: Ability to work well in a team environment while contributing to the overall success of the organization.
• Customer-Centric: A passion for helping customers and providing exceptional service.
• Adaptability: Willingness to learn, grow, and take on new challenges in a fast-paced, evolving environment.

Additional Requirements:

• Candidates should be comfortable working in an office-based environment with fixed shifts.
• Flexibility to work in varying shifts (including evenings or weekends) if necessary.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive training program to help you excel in the role.
• Career advancement opportunities within the company.
• A positive and supportive work environment.
• Health benefits, paid time off, and other perks.

For more information can talk to to HR- +91-8376075395

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