Job Description

Roles & Responsibilities:

• Handle incoming customer calls from international clients in a courteous and professional manner.
• Assist customers with their inquiries, resolve issues, and provide solutions on products/services.
• Answer questions related to orders, billing, service status, product features, and technical troubleshooting.
• Identify, research, and resolve customer issues in a timely manner.
• Escalate unresolved issues to the appropriate departments while maintaining ownership of the case until resolution.
• Provide accurate information to customers and follow up on any pending cases.
• Maintain a positive and professional tone throughout all interactions, ensuring a great customer experience.
• Educate customers on the company's products/services and recommend upgrades or additional services based on customer needs.
• Effectively communicate customer feedback and insights to improve products, processes, or services.

Eligibility Criteria:

. The candidate must have pursued/ be pursuing BBA/MBA/PGDM/BCA/BE/MCA/ MBDA or any other relevant qualification.

. Experience: 0-1 years/ Fresher's with dynamic personality.

. He should possess sound knowledge of MS Word, MS Excel and E-mail correspondence.

. Fluency in English communication is mandatory.

.Strong interpersonal, analytical and result-oriented skills would be looked upon.

Job Types: Full-time, Permanent, Fresher

Pay: Up to ?25,000.00 per month

Schedule:

• Night shift

Supplemental Pay:

• Overtime pay

Application Question(s):

• Are you from Indore, Madhya Pradesh?

Work Location: In person