Job Description

Job OverviewWe are seeking a dynamic individual for a Junior level Voice Processing role in various BPO companies(Startek,Sagility,WNS etc.). This is a full-time position located in Bangalore and Hyderabad. We welcome applications from both freshers and those who bring a bit of experience, aiming to excel in the realm of voice and chat processes.Qualifications and Skills

• Proficiency in chat and voice process is mandatory, as these skills are crucial for effective communication and customer interaction (Mandatory skills).
• Exemplary communication skills are needed to ensure clear and concise interaction with clients (Mandatory skill).
• Experience in international voice processes will be beneficial for handling diverse client bases efficiently.
• We are open to candidates with an undergraduate degree who possess a keen interest in learning and developing their professional skill set.
• The role suits freshers who are eager to start a rewarding career in voice processing and related services.
• Sales skills will be required to effectively manage and close deals, promoting company services to potential clients.
• Technical support skills are imperative for resolving customer queries and providing excellent customer service.
• A collaborative team player who thrives in a dynamic environment and possesses a proactive approach to problem-solving.

• Engage with international clients using your voice processing skills to provide excellent customer service and support.
• Utilize chat and voice process expertise to assist customers efficiently and resolve their queries.
• Collaborate with teammates to improve service delivery and implement best practices in customer interaction.
• Handle sales inquiries, guiding potential clients through the sales process with tact and professionalism.
• Identify and troubleshoot technical issues, offering competent support and solutions to clients.
• Maintain and update customer records accurately in the database to ensure seamless follow-up processes.
• Assist in the development of communication strategies to enhance brand presence and customer engagement.
• Contribute to a positive team environment, supporting colleagues and participating in team development activities.

Expertia AI Technologies