Voice Process Banking(mohali)
Job Description
Job Title: Customer Support Executive (Voice Process)
Location: Mohali / Chandigarh
Qualification:
• Graduates (Freshers) or
• Undergraduates with relevant work experience in customer service
Skills Required:
• Excellent communication skills in English and Hindi
• Basic computer knowledge and typing skills
• Ability to handle customer queries with a positive attitude
• Strong problem-solving and interpersonal skills
Roles & Responsibilities:
• Respond to customer inquiries via calls and provide effective solutions.
• Maintain accurate and detailed records of customer interactions in the CRM system.
• Address customer concerns and escalate issues to higher authorities when necessary.
• Collaborate with the team to meet daily, weekly, and monthly targets.
• Ensure customer satisfaction by following company guidelines and policies.
Job Types: Full-time, Permanent, Fresher
Pay: ?18,000.00 - ?23,000.00 per month
Benefits:
• Provident Fund
Schedule:
• Day shift
• Rotational shift
Supplemental Pay:
• Performance bonus
Work Location: In person
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Job Detail
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Job IdJD3569555
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPB, IN, India
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EducationNot mentioned
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ExperienceYear