Voice Process
Job Description
Answer inbound calls and assist customers with their Queries/Request/Complains.
Raise Request & Complaints on behalf of the customer in the CRM tool.
Generate leads and educate customers about new products & their benefits.
Maintain and adhere to compliance guidelines
Capture problem indicators, highlight and suggest improvement
Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
Maintain adequate knowledge levels on products, processes and systems used
Ensure sales target are met
Skills Required:
o Excellent verbal communication skills
o Ability to comprehend, capture as well as interpret basic customer information
o Strong customer service focus
o Knowledge of Banking / Credit cards preferred
Work Timings: Shifts (Starting 6.30 am), Open to work in shifts / rotational offs (For Female shift window will be 8:00 am to 8:00 pm)
Languages Required: English + Hindi (compulsory).
Education: Graduates (Any stream)
Salary bracket:
Fresher's - INR 2.80 + Performance Bonus
Experienced: Max upto 4.00 LPA +Performance bonus
Thanks & Regards
Riyazy ( 8106063400)
Job Types: Full-time, Permanent, Fresher
Pay: Up to ?30,000.00 per month
Supplemental Pay:
• Performance bonus
Work Location: In person
Speak with the employer
+91 8106063400
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Job Detail
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Job IdJD3572318
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationTN, IN, India
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EducationNot mentioned
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ExperienceYear