Job Description

Handle Customer Inquiries: Receive inbound calls from customers and answer questions related to products, services, or account information. Manage outbound calls to follow up on customer inquiries, resolve issues, or conduct satisfaction surveys. 2. Troubleshoot and Resolve Issues: Assist customers with troubleshooting technical or product-related issues by guiding them through steps to resolve problems. Escalate complex issues to higher-level support when necessary. 3. Process Requests: Document and process customer requests or transactions accurately, such as billing inquiries, refunds, or service cancellations. Update customer records in the database following interactions. 4. Achieve Performance Metrics: Meet or exceed KPIs (Key Performance Indicators), such as call handling time, customer satisfaction ratings, and first-call resolution rates. Ensure compliance with company guidelines and quality standards. 5. Maintain Confidentiality and Security: Protect customer information by adhering to privacy policies and ensuring data confidentiality. 6. Adapt to New Products or Services: Stay updated on product or service changes, promotions, or new company policies to effectively communicate with customers.

Job Types: Full-time, Part-time, Permanent, Fresher

Pay: ?17,000.00 - ?28,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Monday to Friday
• Morning shift
• Weekend availability

Supplemental Pay:

• Commission pay
• Performance bonus
• Yearly bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person